法拉盛家電 - Pioneer Home Electronics — Local services in New York

I want it to give no star to the place but unfortunately I don’t have that option. Very poor customer service. It was my first time going to this place. I want it to purchase several appliances and electronics today. The lady work inside has a very stuck up attitude. Maybe their store is making so much money that she didn’t care the business from me. I ended up got my French door fridge , through the wall ac, kitchen ranch, micro wave, washer and dryer from PC Richard. Maybe PC Richard has higher sell price but the Sales person there was great and very helpful. Thanks to that lady’s awful customer service, I’ve told all my friends and family members about the experience I had in this store.

PS I was in your store. My wife and I with our kids came in and I asked you about 30” Fridge but your answers was “No” and that’s it. You didn’t even try to offer us something else or ask what other size option we want. We don’t know much about appliances that’s why we came and ask also shop for our home. Hope that fresh your memory. Also, I saw all your reviews. When problems occur it never is your issue, it’s always the customer’s fault. Great...

Terrible customer service, they'll stop answering you after they take your money. I had my ACs installed in 2017, and one of my ACs broke down which required a piece of equipment that needed to be replaced to work again. It took me several calls for them to even pick up, and they only made excuses with no clear answer in helping me. I have manufacture warranty for 10 years and it's only been 5 years since my ACs were installed.

In addition, this company is a liar and claims to be an authorized dealer for selling AC equipment. However they actually get their parts and equipment from Johnstone Supply. Clearly they're just scamming people and ignoring you once any...

After seeing a few negative reviews I needed to write a review. I have been dealing with Steve for about 10 to 15 years. I can honestly say Steve stands behind his products he sells. He will do everything to make it right. I purchased 4 Fujitsu Duchess HVAC and he had his installed install them about 1 1/2 years ago. The Installer the old man and his son were so professional. They didn't make a mess in my house and the units were installed neatly. How to I know I saw other pro installers install them and they were a very messy install job.

Also Steve's prices are the best. No knock off imitation brand...