Shoe Village — Local services in New York

The worst service I have ever received. I will NEVER order from this place again and you shouldn't either. I'm giving these guys 1 star because it won't let me give a 0 star rating.

Purchased a pair of UGG boots from Shoe Village through Amazon as a Christmas present to my wife. They shipped the wrong boots, when called (on December 18th) to ask about them sending the actual boots I had to wait and call them again several days later (December 22nd) to find out that they no longer had the boots that I wanted. When finding out that they couldn't send me the correct order, I asked about getting a refund since this wasn't my mistake. The gentlemen on the phone told me to go to their website because there might be something else that I liked. I wanted what I ordered because I knew my wife would like those! After my reply, the Shoe Village representative begrudgingly agreed to refund my money. He said that my credit card would be refunded in about 1-2 business days. However, I received my refund approximately 3 weeks later on January 10th!

So, because of THEIR error I had to wait 3 weeks for a refund during Christmas time AND I had to spend additional money elsewhere to receive the...

SHOE VILLAGE IS HANDS DOWN THE BEST SHOE/ CLOTHING STORE IN QUEENS N.Y. I’VE BEEN SHOPPING AT SHOE VILLAGE FOR OVER 10 YEARS. SAME OWNER AND PARTIALLY SAME STAFF FROM DAY ONE. THE NEWER STAFF MEMBER IS VERY KIND, FRIENDLY AND WELCOMING. THE STAFF ARE ALWAYS WARMING/ WELCOMING AND READY TO ASSIST WITH NO HESITATION. MANY DIFFERENT VARIETIES OF CLOTHING AND SHOE BRANDS ARE A PLUS. EVERYTHING FROM NIKE, NEW BALANCE, UGGS ALONG WITH MANY OTHER TOP QUALITY BRANDS. JUST LEFT HERE YESTERDAY FROM PURCHASING 2 PAIRS OF SHOES FOR MY DAUGHTER. GREAT PRICES AND CUSTOMER SERVICE IS DEFINITELY TOP TIER. THIS ENTIRE STORE FEELS SUPER COZY! EASY STREET PARKING ALONG WITH SEVERAL INDOOR PARKING SPOTS NEAR THE SIDE ENTRANCE. IF YOU’RE NEW TO THE AREA OR SIMPLY LOOKING FOR A PLACE TO FIND SOME NEW GOOD GARMENTS, SHOE VILLAGE IS DEFINITELY THE PLACE YOU’D LIKE TO VISIT. NOT SURE IF THEY HAVE WHAT YOU’RE LOOKING FOR?! CALL OR VISIT AND THIS AMAZING STAFF WILL SURELY ASSIST YOU. THE ABSOLUTE BEST SHOE STORE IN FLUSHING QUEENS! THANK YOU TO THE OWNER PETER AND STAFF FOR CONSTANTLY PROVIDING EXCELLENT, DILIGENT CUSTOMER CARE AND SERVICE! SUCH AMAZING TEAM!!!...

I went to this huge shoe store a year ago because Groupon advertised it as a store that had caring employees who actually fit shoes - and having collapsed arches I needed help finding good fitting walking shoes - and the gentleman who fitted me was knowledgeable and funny (he said I had big feet). I went back a few months later and a young girl had no interest in showing me sandals and I left without purchasing anything. Yesterday I took my granddaughter and the employee waved me to the back room and I had to ask 3 times for assistance - in measuring her foot and in finding any sneaker in her size. After I found a pair of sneakers and put them on my granddaughter I had to pull him to the resister to pay. He cared nothing for his customers, his store has turned into a box store where you service yourself and I will not be coming back. PS He offered me a 10% discount because I was unhappy with his selection & service - now I see that is...