Alex Magic Electronics — Local services in New York

Went bc my laptop keyboard stopped working looking for repair. He ended up cracking my laptop frame!. He charged me $50 bucks just for diagnosing, that should’ve been the first red flag. He informs me, I’ll have to replace keyboard and possibly more due to extent of damage. He asked for $175 to complete job. Why charge 50 to diagnose if the actual job is so expensive. He actually broke the frame of my laptop opening it to see the keyboard. I ended up buying an external keyboard. I would’ve brought it from him but his customer service is bad and he is just too expensive for no good reason. I could’ve brought a keyboard from him for 50 but I paid him to tell me something I already knew. Other shops quoted cheaper but I needed a quick fix (I work from home)so I brought the external keyboard from another shop. He also asked for my customer receipt back. No reason why bc he has the copy of the receipt but he has bad business practices so he ask for my original receipt back. Buyer beware. Def a money trap, not for the people, very money hungry. No way to...

I've never had to go somewhere more than 3 times to ask if something could be fixed. On 5 occasions, it couldn't be done because the guy wasn't there even on the days he was supposed to be. I show up on the day his son said he would be there, and the gate is down 30 minutes after he was supposed to be open. Called the number on Google page, asked if they would be opening today and got screamed at. Really didn't want to use them after that. Now the son already knew what phone I had, as I had shown it to him multiple times at this point. Now his father says he has to order the piece. Couldn't that have been done a week ago? Then you guys want me to leave my phone with you for over 24+ hours and you want a deposit on top of that? I went somewhere else and I'm much happier. You quoted me $130+, I got it done for $90. You would've made the $130 if you didn't take so long. You took so long that I found a better price. Let this be a lesson on how to...

Did a basic SSD replacement, swapped a 1 TB drive for a 256g drive, a 15 minute job, and charged 200 dollars for it. Essentially crippling the customers computer.

Consider this a secret shopper. But you can buy a 1 TB drive for 85 dollars and do this yourself. Just get a USB windows flash. It takes less than 15 minutes to swap a drive, and an hour to flash windows.

2 stars only because they didn't...