Hi5cars.com — Local services in New York

On July 10th, a person test driving an Infiniti from Hi5 Cars hit my car. The police were called to the scene, and the driver of the Infiniti immediately accepted responsibility for the accident. However, Hi5 employees informed me they did not have the company's insurance information and suggested I obtain it from the driver.

Since the day of the accident, I have made numerous attempts to contact Jay, the owner, to acquire their insurance information. After nearly a week of trying to speak with Jay directly, he finally responded via email, insisting that the driver of the vehicle is responsible for the damages. I provided Jay with a letter from the driver's insurance company stating that the vehicle was not insured with them at the time of the accident and that they are not liable for the damages.

Despite this evidence, Jay advised that he would contact the insurance company and get back to me. It has now been over a week since the accident, and I have yet to receive the company's insurance information. I have also contacted several other insurance companies, all of which have confirmed that since the vehicle belonged to Hi5 at the time of the accident, they are responsible for the damages.

Why is this owner refusing to provide me with his insurance...

Let me start off by saying that I am not an easy customer to deal with. I ask a lot of questions and follow up questions. Sometimes I call several times a day. However, I can say that Roger is the best car salesman I have ever worked with. He was patient with me and took every call I made. He worked with me to get the car I absolutely wanted. This is the only car dealership worth shopping at if your credit is less than perfect. I am trying to rebuild mine and when I am finished paying this car off, I will be ready to get a brand new car. This process went extremely smooth. As a person who hates to shop for anything that requires a salesman, I can absolutely guarantee this is the best place...

Only because I can't leave ZERO STARS. I was lied to and then the bait and switch. I was working with Christina and she said she got an approval on the car I picked out and had me add it to my insurance. I explained I was coming from over 2hrs away and wanted everything done and ready to go and I just wanted to sign. She assured me all I had to was sign and the car would be cleaned, inspected and ready to take home. I show up at my appointment, she is off for the day and I have to deal with Jay. He proceeds to tell me he wants more of a down payment and that the car I picked isn't available and tries to sell me a car for 7k more than wat I wanted. Also says no approvals were done....