AutoZone Auto Parts — Local services in New York

I want to start first by saying this is the first negative review I have submitted ever because my experience was by far the most disrespectful. I went to Auto Zone in 95th Street, Northern Blvd On, Sunday November 17th around 3:00 PM, to change both of my headlights since I had a three hour trip back home. I went in. One of the cashiers asked for my car model and year, bought the headlights then brought it to the mechanic outside. Mechanic tried it on my car and told me it was the wrong one so I brought it back within less than 3 minutes of purchasing it.

As soon as I reached the cashier, she immediately stopped me and said “We are not returning this”. I told her I was given the wrong headlights. She insisted she was not returning it very rudely. Then your manager was yelling from the other side of the register, “We do not return!” I then said with a regular voice tone because I do NOT raise my voice, “This is unfair. It’s not my fault I was given the wrong headlights. Let me please speak to the manager”. Your manager came and didn’t care that I was given the wrong merchandise because he said, “You should’ve checked first. If it says it on the computer that’s it. It is not my problem. I am not returning it”.

Then, mechanic came inside to check up on me since I was inside for quite some time and insisted to your manager that it was the wrong one. He even asked him to go outside to prove it. Your manager said, “That is not my problem!” The mechanic told him, “I’ve been doing this for all these years, I know what I’m telling you”. Your manager said, “What you know about being a mechanic. I’ve been a mechanic since I was 13! You both had to check first. Our policy is that we do not make those kinds of returns”. He went back and forth with the mechanic and I pulled the mechanic to the side because it was already getting late and I live out of the state, we both checked on the correct one on Google. He even told me, “I know what I’m doing. This is the number for your model. If it’s the wrong one I’ll gladly give you the money back. (very nice man, tall, seems like he is the head of all mechanics, forgot his name) As we were checking for the number, you would hear in the back, your manager speaking to the rest of the workers in the business, talking about how rude I am and it’s my fault to not figure out my own headlights for my car and I just rely on useless mechanics blah blah. He even said he would’ve helped me but because I was rude, he doesn’t even care. And I repeat, not even one word I said out loud because that is not the person I am and will never be that type of person that stresses over people I don’t know especially when they are acting so unprofessional. He then was helping a client and talking about what just happened to that client and how he hates when “these types of people come into his business”.

I would love to know why he went in so rudely to me when I just said, “This is unfair”. Your manager even spoke to me about how I don’t know about my own car. It’s AUTOZONE, that’s why I went there? To get help? I thought AutoZone puts the costumer first. This was the MOST unprofessional experience in any type of business I’ve been in. And reading all your slogans, states, you put costumer first.

The mechanic then said, “Go to AutoZone in 77th street, East Elmhurst to return the wrong headlights and guess what, I had absolutely no problem returning it. The situation at 95th Street, Northern Blvd became so stressful that I don’t even remember if I thanked the sales team at the 77th Street location. What turned to be a less than 30-minute repair, ended up in over an hour nightmare. I am officially not...

This is my store for a long time as it's close to my home .But as usual it's always busy and always lack of employees to help customers .most of the time only one or max 2 employee available to handle the customers .this time I needed was engine coolant mi got two gallons each 11:99 ( 11:99+11:99 = 23:98 +2:13 tax= $26:11) .when paid at counter .every thing goes smoothly the screen shows the payment was accepted but then their computer freezes .the guy called manager he checked and said ok you can take the coolant .but I said I need the receipt so I make sure that you guys either don't charge me wrong or I don't get charged and get coolant for free .I just want to make sure that I am charged right amount of $26:11 .Manager said ok then wait till computer comes back to work .I stand for I while but LCD screen was showing the computer keep on freezing mode .so I call manger and asked him that how long I have to wait as I am a disabled person and can't stand long .he said you can take coolant .I can't give you the receipt till this computer freeze go away .I don't want to charge your card on other cash register as I may charge you twice .I said ok then I move each gallon one by one to my car ( cause the store has no cart for disabled persons and the parking space close to the entrance always have cars sitting even on disabled parking ) till I finished loading my stuff the cash register computer was still going round and round ( freeze ) I told manger that in next few days I will check how the payment was charged ( correct amount) .if because of computer failure if I am not charged I will come back and pay that amount because I don't want employees to responsible of any short . Next week I will check my transactions .and will see what's going on ..Now about the store management needs more work to service Auto Zone loyal customers who only go to this Frenchie for their auto...

I had one of the worst experiences at AutoZone, and I feel it’s important to share. On 8-19-25 ] , I went in around 6:30 PM to have my car battery changed. What should have been a simple and routine service turned into an extremely unpleasant, unprofessional, and unprovoked interaction.

Three employees, Zulema , Adriel Martinez and Abraham, were working at the time. Zulema made it clear she was ready to clock out and refused to take any more customers, even though there were still several of us waiting, including myself. I specifically asked why my battery could not be changed when I clearly saw another employee outside changing batteries for two other customers. Zulema’s response was dismissive and unprofessional: “There is no one that can help you.”

What made the situation worse was that she and Abraham laughed at me after my request, which made me feel targeted and disrespected. I could not shake the feeling that I was being treated unfairly because of my identity as a gay man. Their behavior was not only unhelpful but also discriminatory in tone and attitude.

Refusing service simply because it was close to the end of their shift shows a complete disregard for customer needs and the company’s reputation. Battery changes are a common service AutoZone is known for providing, and the refusal to help me while helping others was blatantly unfair. No customer deserves to be treated with such rudeness, mockery, or disregard.

This experience left me frustrated, disappointed, and unwilling to ever return to this location. AutoZone needs to hold employees accountable for unprofessional conduct and ensure that no customer is ever treated in such a dismissive and...