Xtreme Auto Sound — Local services in New York

I don’t even know where to begin. After looking for several shops on the web, I decided to go here. When I went into the shop the folks working there were very unprofessional. No one offered to help or ask if I needed any assistance. At some point, I went up to a group of guys and asked if anyone worked here. Finally someone said yes but I only speak Spanish. I speak a little Spanish so that wasn’t to much of a problem. I agreed to replacing the two speakers in my vehicle which after my research later that day I found out that these were cheap $20.00 speakers that I could have picked up at a Walmart. The install was a total disaster. Drill guns with hot bits were thrown on my cloth seats, tools all over my dashboard, with no communication as to why a 30 minute job resulted in nearly 2 hours. This horror story gets worse.

Once the repairs were made I then went to the register to pay. I was then told by a teenager that they do not accept credit cards and that the cost were $125.00 which from my understanding was $100. Already feeling very uncomfortable I didn’t want to dispute the cost as I just wanted to get out of this place. I then had to run down the street to get cash from an ATM. As I was walking back in the same teenager is stepping out of the bathroom pulling his shorts up and zipping with every indication he didn’t wash his hands. I made the payment of $130.00. This teenager who can barely speak a drop of English closes the register and walks away. He didn’t give me my change. After about an awkward minute of standing around I had ask for my change at which point he begins to insult me in front of everyone in the shop saying that I’m cheap and selfish in Spanish and takes the $5.00 out of his own pocket and shoves it to me. As I was walking out the shop even after being humiliated, I give the man who did the work a $10.00 tip. As I proceeded to start walking towards my car the teenager at the register continued to loudly insult me in front of everyone and his coworkers.

If you value your belongings and enjoy a high level of customer service at a reasonable price do not go here. I noticed all the great reviews they had which was one of the reasons that drove me to come here. It’s people like this who take advantage of people and make Hispanics not trust other Hispanics. I will never...

My car was towed away from 48th Street and Queens Blvd where it was parked as per parking rules but after parking for about 1.5 hours, this towing company took away my car, to find out the next morning after checking with NYPD Queens Tow Pound that they have no record of it and suggested me to call 311 then they directed me to talk to NYPD 108th Precinct who after checking their records told me that this company towed my car away and gave me three four seven 7292526 who asked me to come with $136.00 cash and gave me their address as 8989 Union Turnpike, Glendale which is about 17 miles away from Sunnyside. That's in a scary corner which is not at 1453 118th Street, College Point, NY 11356. When I reached at 8989 Union Turnpike, they took my car but my car was broken, would not drive properly, and tires' alignment was dislocated and had scratches in many areas of my car. They extorted my $136 by blocking my car until i paid them in cash, gave me no receipt, and spoiled my car. Now I have to repair them all. Why is this illegal activity being allowed to carry on? Shouldn't this be illegal, they get arrested and brought...

Pretty good place despite the language barrier I went there to get my security system fixed and it ended up being a simple fuse and wire that was disconnected, only ended up having to pay $35 for everything which is great. I decided to try to get my remote start fixed so they called in someone to reprogram the faulty one I had quoted me for 75$ which isn't that bad, but was then told I might have to have a new key cut due to the fact the old key was a clone which was $100. The key guy came then found that I only needed a reprogram no cut. I was still charged $100 even though I didn't get the cut because the key guy came from a distance. The workers there seem like nice people despite the language barrier. Prices seem decent as far as security system services go, but I can't help but feel kind of pushed to fork over extra money. All in all I'd rather this place maybe a...