BeiBei PlayHouse (FutureMinds Center) — Local services in New York

I booked the venue out for a private birthday party for my daughter, after attending one the prior year when the space was new and I have to say I was pretty disappointed in the maintenance of this play space. While my daughter had a great time which was the most important, there were several issues— During our private party, a group was allowed to come into the space to tour in the middle of our party, without giving me, as a host even a courtesy heads up. When I arrived to set up for the birthday party, the space was not tidy and clearly was not prepped for a party. The toys were totally disorganized and thrown into one area, and I had to ask the person running the place if they had a vacuum bc there were hairballs all over the carpet in the party area. She ended up vacuuming but it would have been nice to have to deal with this to begin with. The bathroom situation was really bad. I asked if they could have the facilities come and tidy up the bathroom for my guests bc it was an embarrassing situation but was told they will be putting a lock on the bathroom which honestly I don’t care what your solution is but it address the problem for my party.

My kids are asking for another party here but it will be a hard no. Very sad because there is so much potential, and I would have loved to support more Asian businesses. But this was really not something I would ever want...

Came here twice before. The first time the experience was overall positive. They have a lot to do in the play space and it is very spacious. The second time we went we noticed that the spinning ride they had was broken, the balls in the pit were flat and some of the toys were missing parts. The padding on the floor was rising up and not completely flat. My toddler tripped over that a few times. Still, we overlooked all of that and decided to visit for the third time today. Google says they were open at 10am but we still wanted to make sure so I called and a lady answered the call. At first she said 12pm is when they have open play. I asked is it okay that I come now (10am) and she said yes. We went with my toddler on a brisk morning and we found out that they were NOT open. Very disappointed with the management of this place and we will not...

Worst playspace I’ve ever stepped foot into. Online, the price was listed at $15, but the staff member told me it was now $20 and I should pay by Venmo. Then I discovered how bad everything was kept. Majority of toys broken, including the merry-go-round. There was dirt everywhere and it just looked like it had never been cleaned or properly organised. Shortly after, my daughter needed the potty and I was horrified with how the restrooms were kept. ABSOLUTELY AWFUL!...