Metro Bagel & Cafe — Restaurant in New York

I work at the brooklyn army terminal we have to wait over 2 hours for delivery that's what stopped us even though I Love my bagel with cheddar the best next to mine and love your Donuts keep those real and good!!! but listen Metro we only get 1/2 hour at our slave job and we are.on a shedule. if I order by 12 for 1.30pm delivery and I ask if metro will be on time and I hear the yes were Sure you'll have your food...then tell me why am I getting it at 2.pm or 3pm?...do you need more people I know people looking for work...and your burgers are Horrible I paid 11.00 for a burger more tasteless than burger king!!!(not sure burger king useses real meat), what kind of meat do you use horse?....nah horse is expensive, it's nasty it's like not really meat but rats without flavor or frozen rats ground up....Get real ground beef or bottom round. please do something.!!! Lost some good...

To the new management:

1- Bagels feel like they are a couple of days old 2- cream cheese is runny like soup 3- if a customer ask for Swiss cheese I don’t see why you have to be so lazy to always put the regular cheese. ( feels like they hate when you get specific ) 4- eggs are spread thin and overcooked. ZERO FLUFFINESS 5- who puts chopped tomatoes in a bagel with cream cheese ? A classic cream cheese and tomato bagel require sliced tomatoes I don’t need the runny cream cheese and dices of tomatoes flying all over my desk and clothes. 6- cashier and cooks could use some hospitality. 7- this place is a great way to start the day with an avalanche of disappointments. 8- don’t shop here

Step up your game Metro Bagels, just like your ex you have a lot...

I really like this place and I've gone few times already. However, yesterday I ordered a sandwich that included pepperjack cheese in the ingredients. When I sat down to lunch later in the day, I found peppers, not pepperjack cheese, in my sandwich. I picked them out and enjoyed my lunch, no big deal. This morning I ordered a bagel with hazelnut spread. I even pointed to the hazelnut spread in the front of the case to avoid confusion. But when I got on the train I realized I'd been given regular cream cheese instead. Both of these are pretty small things, not a huge deal but still, I like to know that I am actually going to get what I order. Otherwise, the food is generally great, the price is right, and the employees seem like really...