Better Body Bootcamp - Fresh Meadows — Local services in New York

Feeling disappointed and a little scammed.

7 months into my membership, towards the end of the pandemic, I needed to move across the country for personal reasons.

I intended to continue my membership remotely, but shortly after that they ended online classes.

I called to end my membership - I was willing to pay the cancellation fee and anything else they wanted. But, because I wasn't sure if I was returning or not, they kindly gave this option: end you membership now and pay a fee or, continue to pay your membership and freeze the time just in case I return. If I don't return, they'd happily refund the time minus the cancellation fee.

I went with the more flexible option so if I came back I did not feel like I wasted money canceling. That was a mistake.

Fast forward to now, and I'm sure I won't return so I called for a refund. Now they suddenly don't do refunds.

So, just paid for 5 months of a membership I can't use, which is exactly what I tried to avoid.

Currently attempting to donate the amount to someone at the gym so it doesn't just go unused.

The gym and instructors are great, management and membership rules are brutal. Original Review: (still accurate!)

BBB is a community where everyone is ready to cheer each other on and push each other to achieve their goals. Every class I'm motivated to do a little better and I'm always surprised by what I'm capable of. I've never felt this fit and comfortable with my body.

I've taken most classes with Deanna and there is no one more passionate, dedicated, knowledgeable and inspiring. She accepts every member as they are and works with every fitness level to help everyone achieve their...

BE CAREFUL: This place is filled with kind faces and motivating personalities. They will definitely push you and help get you to where you need to be but I suggest you take the full duration of your trial before you decide to sign up for a membership.

After my first class I was so excited and motivated I decided to sign up right then and there. Paid over 1K, split into 2 payments bc I couldn’t afford to pay all at once. Then I got sick and couldn’t go in for a while, during that time I still worked out; just at home. I realized that I actually prefer going at my own pace, it gives me less anxiety and makes the workout more enjoyable for me. Once I recovered enough to exercise near other people, I genuinely didn’t want to go back. Even though I’m only 2 months in to the membership (really 1 bc I missed a month due to sickness) I was told that since I paid in full, I will not be refunded any amount of money even though my experience was not enjoyable for me. Those months I paid for are mine, so I can go back whenever apparently which I guess is fair. My only issue with it is that I don’t actually want to go back.

Again, nothing against the people that run this gym they are great and so so kind. It’s just not the kind of exercise I want to do. I just wish they were able to help me out a little more in the end. All in all, take the full time of the trial to decide you actually want to stick with it, don’t jump the gun like I did because there’s...

Have to admit we left BBB Fresh Meadows with a really bad taste. I recommend everyone to ask for a copy of the contract before joining and ask about the cancellation fees from the start. Also, get a direct contact from one of the trainers or managers so you can ask any important questions about your membership directly to them and not through social media (they are horrible at follow ups or answering emails). This is a well established company and I expected a lot more from them. Had to cancel the membership for personal reasons and it took more than a month to get in touch with them. Never answered questions properly and at the end, we ended up paying the amount of two months for only two weeks of training with them. Seems like they would do anything to make you join and take your money but when difficult situations are brought up (not even up to the members) they not only change the good attitude but become very unprofessional and...