Champs Sports — Local services in New York

Came to purchase white air max and they let me try on the right side sneaker & it fit perfect! As soon I was at the register to purchase the sneakers something told me to check the other side & luckily I did & it had a off white yellowish stain on the sneaker! I bought it to their attention and ask for another pair of the same exact sneakers. They check and claim that was the last pair! I stated I’ll still purchase the sneakers just for the fact I like it that much for a little 10% discount being that it was stain. The manager over heard my request and the employee behind the register that was checking my item out offer to sell me a shoe cleaner to resolve our issue instead of the discount. I replied “how are you trying to sell me a shoe cleaner when shoe was dirty before purchased?” She stood quiet and the manager offered me another option to buy the sneaker still and they’ll ship another online ! I claim I don’t reside in New York! She said they would send it where ever my residents is within 5 business days. I consent and took that option. Moreless 3 days went by and I called the customer service number to Confirm the delievery of my merchandise. Came to find out the online didn’t have my size in stock and cancel my order! They ask how did I pay I said cash and they said I’ll have to return to that store for my refund. But hopefully I’ll go to another champs tomorrow for my full refund!

Highly unsatisfy...

I went to the store to purchase a pair or Jordan’s for my son. I swiped my debit card, the transaction went thru, my account was charged but the store kept saying that they cancelled the purchase. I contacted my bank right there and was confirmed that my account was indeed charged. I told them that since I was charged to give the sneakers I bought but the manager (Barry) refused and after 2 hours of going back and forth I had to leave the store without my money back or the sneakers. I got ROBBED BY CHAMPS TODAY. PLEASE DO NOT GO THERE AND USE ANY OF YOUR...

Absolutely disgusting customer service. Carolina L. had the worst attitude I’ve ever seen in a store. I asked for a size, she brought the wrong one, and when I told her, she came back with an attitude and slammed the box down like a child throwing a tantrum. When I asked her to watch her attitude, she straight up said she doesn’t have to and doesn’t even need the job. If that’s the kind of unprofessional, disrespectful behavior they allow, this store is a joke. Hire people who actually...