Foliage Garden — Local services in New York

Agree with Buyer Beware reviews. I bought a pricey Olive tree from this place and 2 days later hundreds of leaves were on the floor, the branches turned brown in my apartment (which has great sunlight and windows.) It was clearly dead despite following the placement and watering instructions of Foliage Garden. We called in to let Foliage Garden know and they said “stick with it. It’s a strong tree, it will be fine.” A week later when the tree had almost no leaves and was just making a mess in the apartment and was clearly dead, we called again and Foliage Garden agreed it was dead and asked us to pick another tree to replace it. Makes sense - good business practice to replace a tree that died 2 days later. After a bit of back and forth over a few days with calls and emails to find the right replacement tree, we agreed on a nice albeit cheaper Ficus tree and I thought all was well. When I contacted them to find out when they were delivering the new tree, they said they needed $250 more dollars for this new tree. Over all our replacement conversations, me needing to pay more money to replace the dead tree never came up and it was just unethical to ask for more money for a cheaper replacement tree after I had paid $650 for the dead olive tree. When I asked the owner why he was charging me again he said “I didn’t call soon enough to report the dead tree” but that was a total lie. We called within a few days and they told us to “stick with it.” It’s a shame that people run their businesses this way in the age of word of mouth and social media. Don’t buy your plants or trees here. They will surely die and when they do the company won’t take any responsibility for their...

Buyer beware. Purchased an orchid plant that lost all blossoms within a week. This was the second plant purchased - the first did only marginally better but thought it was possibly just a fluke and tried again. When taking this 2nd one back to the store I was told that orchids might do that -might lose all the blossoms so quickly. I have had dozens of orchids over the years and they can easily last for months. Also he claims it had bugs - mites- that caused the blossoms to fall off. It had to have come from this store with the mites. They would deny this , but should you decide to purchase here be sure to thoroughly check for bugs. In the end the store offered NO apologies and nothing but a $5 discount towards another purchase. I think not. Left the infected plant...

I Ordered over Orchid Arrangements, for a grand total of a little over $400. Imagine my surprise, when just four days later... the orchids were dead!!

I asked a expert, who informed me that the Orchids had evidently been exposed to below freezing temperatures for an extensive period.

When I called Foliage, I received absolutely no apology or sympathy whatsoever towards the situation. They said and I quote " We don't sell "Dead" Plants, and once it leaves here, it's no longer our responsibility." The sheer lack of professionalism I experienced was nothing short of absolutely appalling.

Needless to say, I'll take my future...