Golden Home Furniture — Local services in New York

First and foremost, choosing a bed was not hard because I already knew what I was looking for. I stumbled upon this company on Instagram and messaged them via Instagram as soon as I saw they had the bed I wanted on their page. I had so many questions because I don’t live in NY & I was skeptical about buying from this company. All my worries went away because of Fufa responded quickly. She kept in contact with me everyday and answered me swiftly. She was super sweet and didn’t get bothered by all the questions that I had regarding the bed and couch that I wanted. I am super indecisive and that didn’t bother her either. Love that about her lol. I live in Mass & y’all they came all the way out to my city and dropped off my bed!! I was ecstatic. I didn’t have to lift a finger (my husband did help though with picking up trash & dumping the boxes outside). The bed I ordered did take a while to get to me due to weather but patience is virtue right? Not only did they bring the bed inside my place but they even put it together for me and threw out my old bed. Fufa also offered to have the delivery drivers come back and take it apart for me if I ever decide on moving and need help with dismantling the bed. David and the other gentlemen I didn’t catch his name were super sweet and informative. Patient as well because they had to wait for me to let them through the gate. Best experience I’ve ever had with a furniture company. Everyone is super nice they always answer when you call and again the delivery drivers are helpful and very nice. Also the prices are A1! I already put my family onto this place and they’re looking at buyimg furniture from Golden Home Furniture as well. HUGE SHOUT OUT TO FUFA FOR MAKING THIS HAPPEN ALSO DAVID & HIS CREW. (Tbh I can’t even remember if that’s even his name but let’s call him David for now & if you’re reading I’m sorry man I’m really bad at remembering peoples names lol🫶🏾) I appreciate y’all and look forward to doing business in the future❤️ thank y’all for blessing me & if you’re reading this to figure out if you should buy from this company baby don’t walk RUN. No hesitation needed when choosing this company. Don’t mind the cover set on our bed it’s laundry day & my husband just threw some random...

I recently had the most wonderful experience with Golden Furniture that I simply have to share. From the moment I walked into their showroom, I was greeted with warmth and genuine interest in helping me find the perfect couch for my living room. The staff at Golden Furniture took their time to understand my needs, preferences, and budget constraints, which immediately put me at ease.

What impressed me most was their patience and expertise in guiding me through their extensive selection of couches. They weren't just trying to make a sale; they were genuinely invested in ensuring I found something that not only looked great but also suited my lifestyle. They answered all my questions with clarity and even offered insightful suggestions that I hadn't considered.

Once I finally made my decision, Golden Furniture went above and beyond any expectations I had. Despite living four hours away from their showroom, they generously offered to deliver and set up the couch themselves. I was blown away by their dedication to customer service and their willingness to make sure everything was perfect.

The delivery team arrived promptly and handled the entire setup with professionalism and care. They were meticulous in placing the couch exactly where I wanted it and ensuring it was assembled flawlessly. It was evident they took pride in their work and wanted me to be completely satisfied with my purchase.

Overall, my experience with Golden Furniture was exceptional from start to finish. They not only have a fantastic selection of high-quality furniture but also provide unparalleled customer service. I am beyond thrilled with my new couch, and I cannot recommend Golden Furniture highly enough to anyone looking for furniture that is both beautiful and backed by outstanding service. They have definitely earned my loyalty...

I recently renovated my house and was looking for a nice bed set and table. I came across this store online and decided to check it out. They have really nice furniture and pieces. However, their customer service is absolutely HORRENDOUS. I bought the bed set and table from them and was told they would be delivered by the weekend. They took a few days to come and when they did, both dressers were damaged. Ok, no big deal. I told them I want them both replaced because I did not pay over 3 grand for something that is damaged. That is where my problems began. The curly haired guy [didn't get his name] that I was dealing with was so hard to get ahold of. He would not answer my calls and only text back days later when he felt like it. I had to wait almost a whole MONTH to get my replaced items. The first time they came, they never called me to confirm that I was home, so they had to go back. The second time they came, they were full of attitude and were refusing to replace one of the dressers, even though they had the new replacement DOWNSTAIRS IN THE VAN!!! Who treats paying customers like that? They proceeded to turn their backs to me and try to color in the dent with a sharpie marker, which did ABSOLUTELY NOTHING. He still gave me such a hard time to replace my items. I was going to purchase more from them, but after dealing with their customer service I would NEVER buy anything from there again. BUYER BEWARE DO NOT PAY ALL THE MONEY UPFRONT otherwise they will run you around and play games with you too. A whole month of stress and headache for no good reason. I would give them 0...