Picante Picante

My first review for this place was 5 stars because the food was so good. The only issue was a really rude waiter named Stacy.She always had a bad attitude and would get upset if we didn’t speak to her in Spanish. I was usually waited on my someone else on sundays so it wasn’t a big deal. The only time I complained was when I found a huge piece of plastic in my boyfriends soup and Stacy was trying not to give us a refund. I changed to only ordering food from here. I had eaten here many times with no issue so I figured this plastic incident was only a one time thing. Today, months later, I ordered food and found hair in my food. After the plastic incident I had ordered from here many times. I ordered thru seamless so I called seamless to report the hair. Seamless connected us in a three way conversation. She told me that I was wrong to call seamless I should have called her instead. And then she demanded that I speak to her in Spanish. Saying I know you speak Spanish you can speak to me in spanish. I know she speaks English so I don’t know what’s the issue. She then claimed that I always complain about the food. I haven’t seen this waiter in almost a year for her to say something like that. I’ve only been ordering so that I can enjoy the food and not deal with her. She also complained that they always give me tomatillo sauce and don’t charge me extra for it. She could have just charged me for it then. I don’t get the issue. Why would I keep ordering from a place If i always complain about? This waiter Stacy has issues. She then sent someone to pick up the food with the hair in it. She must have not believed me. Well it was here waiting for the delivery man. The level of crazy is this woman is incredible. While I really enjoyed the food and really wanted to support this restaurant when I found out the manager was a person of faith. I can’t deal with this woman Stacy. Literally everyone else at this restaurant, the other waiters, all the delivery guys, and the manager are nice people. But this woman Stacy has no customer service skills. She behaves as if I’m in some sort of private fued with her. I’m just a customer who wants to eat some good food during lunch with out hair in it and attitude. Disgusting. Stacy refuses to refund the money but thankfully I ordered thru seamless so seamless gave me my money back. I do however plan to call the restaurant and speak with the manager.