Prospect Garden Spa — Local services in New York

I have been going to this place since they carried the name of Summer Day Spa. Back then, the place was clean, the management was nice and the massage service was excellent. Since the reopening during COVID, they change the name and the service team. When I went on my first visit since COVID, they claimed they change mgmt and the team accordingly but unfortunately this change did not not improve their service. I arrived for my Saturday scheduled appt and was not greeted on arrival so I said hello, my name and my appt time at the desk. I was asked to have a seat and use the restroom which I declined. 10 mins later and they are still not ready. Eventually I am ushered to a room and I can tell it’s not clean. There are 2 towels hanging on hooks that look used. The sheet used to cover me during the massage was not clean either. They use to have a container under the bed to store your handbag and shoes which was no longer there. I said my prayers as I laid half naked on the table waiting for the massage. During the massage she placed the same dirty towel on my head which I removed once I realized how gross it really was. She also was using this same towel over my eyes for the upper body massage. I was waiting for her to ask if I wanted the massage harder/softer, but that never happened. Instead, she and another employee were talking in their native language for like 20 mins during the massage. Not only is this rude but very annoying. I came here to relax, why are they talking so loudly during the session? There is also an annoying running water sound outside the room that I believe suppose to be a fountain but sounds like a running toilet 😭. The other annoying sound is the loud chimes and slamming of the entry door. They also kept having the entry/door curtain open during my massage which meant anyone walking by in the hallway can see me on the table. I had to ask her twice to please close the curtain during my session. My massage finally ended and I was so stressed by the experience that I was relieved to leave. I tipped her $10 and she was complaining to the desk person about it but I absolutely won’t be going back there ever again. I have numerous experiences with massages and I get that businesses are trying to stretch their bucks but cleanliness and excellent service in a spa is priority. If you’re reusing towels and sheets that a business violation especially during this time of COVID. Also, don’t assume it’s ok to speak in a native language because the person does not look like you. NY is a very diverse city and people come from many cultural backgrounds. So all I want to say is...

Horrible, horrible horrible. I left there almost in tears. This was my 3rd time coming to this establishment. The first time I came alone it was ok , I paid 55 dollars and the the other 2 times I came with my 12 year old son and we both got serviced. I paid110 for both my son and myself, however my last experience was the worst!!!!!!! The last 2 times before this visit I tipped the masseuses who massaged my son and myself very well. However this time around, right after I paid they said to me “ no tip” I said “ excuse me” I just paid 110 dollars for me and son to have a massage 55 dollars a piece. If I choose not to tip that’s my choice. And because of your arrogance and audacity to ask me if I’m not going to tip I’M DEFINITELY NOT GOING TO AND I WILL NOT BE BACK. I asked for a receipt and the masseuse refused to give me one which she stated because: I used cash. So I requested to speak with the manager who wasn’t around but then they called him and he came I explained exactly what happened and he was very arrogant and said “well if you don’t like it then don’t come back” I said ok but just know I’ll be writing a heck of a review about my son’s and myself’s experience here this evening. Right after I said that he wrote the receipt and was very apologetic about his staff demanding a tip from me and making me uncomfortable. VERY BAD! I went there to spend mommy and son time because of grief that we are both going through not for arguments and confrontations. HORRIBLE! If I could choose no...

This is by far my favorite spa to get a massage! I have been coming to Prospect Garden Spa for years now, and actually haven’t gone to another place since. Both the Vanderbilt and Flatbush location are spot on but I’ve been coming to the (more recently opened) Flatbush location since it’s opening and can vouch for both! The person who picks up is always pretty helpful to me and helps me lock in an appointment. Frank is the masseuse I have been going to since I first started here and WHEW! If you want your aches and pains massaged out of your body, he is your guy! Frank is truly gifted and is well-versed in massage, acupressure, etc. I have had knee issues for years which triggers quite a bit of back, leg and foot pain but Frank always helps me to recalibrate and heal those pains. I was so moved by the relief I felt during my last massage a day ago that I had to leave a review! I, hands down, highly recommend Prospect Garden Spa! You truly...