PuppaPaws Services LLC — Local services in New York

I love the way they gave my cat Jerry his haircut, that is one good thing I can say, BUT the 2nd time I took Jerry for his “grooming” the person who took care of Jerry, cut his whiskers. This was the 2nd time this happened. The 1st time, I did not say anything and absolutely no one informed me. I left it alone, the time came for his grooming (I was taking him every 2 months) when I picked him up and took him home, I noticed once again whiskers were cut. No body informed me of anything. I called because how can this happen again? Well when I called they informed me that, Jerry did not stay still? WTH! Isn’t this your profession? Are you not trained to deal with this? What animal stays still? Have the courtesy of calling me and informing me, Hey he did not stay still, I cut them by mistake! NOTHING! I called them, they were not planning on calling me! I asked Why, what happened? And the response, Jerry did not stay still? I asked why both sides were cut and her response, SHE WANTED TO EVEN IT OUT! Really? No, I’m sorry, nothing. The 1st time I let it go, they said nothing to me, the 2nd time, if I did not call no one was going to call me! This is UNACCEPTABLE!! I took Jerry to his vet, and the vet informed me, where did I take Jerry to? She said cutting a cat’s whiskers is not a good thing. Their whiskers is their balance and sense of smell. The vet was very very upset! I promised the vet I would NOT take Jerry back! My Jerry became depressed and was not his playful self. Now after 3 months he is back to normal. About 1 month ago, I texted them, and their response was they were moving, they would get back to me. They never did! I wanted to give them the benefit of the doubt. Well like I said, the haircut and grooming was amazing but the lack of courtesy towards a client is unacceptable. Not informing a client when something goes wrong, and not once but twice. I will NOT be going back! I DO NOT recommend this place! Lost a customer...

Worst place ever don’t go here ever if you want a professional groomer for your pup !!! First of all don’t look at their website reviews they only post the good ones ,when you come to google they have horrible reviews from grooming to the service given and very unprofessional,sarcastic,rude staff members .Oh and they have no grace period as promoted on their website .Story time!! So my daughter had an appointment at 6:30am gets there at 6:45am and was told they had to cancel ,on top of that they didn’t reschedule her pup and they refunded $45 from $65 that was paid when reservation was made ,then I call and they don’t try to work with rescheduling the pup and the girl on the phone sarcasm was insane !!to the point where I had to get out of character and tell her how unprofessional they all were. And they will email you with a back and forth like immature children which by the way they have these immature children apparently running the place .overall rating would be 0 stars ,but unfortunately I had to put 1 star to be able to post this review .Also don’t post a review on their website because it won’t be seen it goes directly to them and they reply to you in a very harassing way and via phone from different numbers . If you do go there...

My fur babies are my pride and joy, so I always try to find places that give them the quality care they truly deserve and let me tell you, PuppaPaws is it!

One of my dogs has joint issues, so I’m always a little anxious about him hurting himself or making it worse. When I voiced those concerns to the staff at PuppaPaws, they didn’t brush me off. They listened, genuinely cared, and made sure to handle him with extra caution and love.

The facility is super clean, the employees are incredibly sweet, and they were quick to answer any questions I had. They even took the time to share some helpful educational tips with me. And the best part? Their prices are unbeatable. It’s always nice to save money without sacrificing quality.

Not only do they provide amazing care, but the events we’ve attended with them have been so fun and adorable! I’ve never seen my pups have that much fun in their lives. I loved how they had different activity options for the dogs. Like a bouncy house and even a swing?! So creative and thoughtful.

My babies love PuppaPaws and always come back looking and feeling great. I’ll forever be grateful for their level of care, creativity, and dedication....