Raymour & Flanigan Furniture and Mattress Store — Local services in New York

This review is for the store at Gateway Drive in Brooklyn. My mom is 91 years old. Her old mattress broke. It was really hard to bring her to the store in her wheelchair, so she could try the mattress. She chose a mattress, and I paid in full. I don't live with her and work full time, so I didn't witness the delivery. My mom says the mattress wasn't wrapped in plastic when it was delivered, and she wasn't asked to sign any paperwork. The mattress has a curve in the center, the springs pop out. It's impossible to sleep on it. My mom and her helping lady state that the mattress isn't new. I called the store. They said the technician can only come in 10 days. My mom needed a mattress to sleep on, so I decided not to wait and to use an exchange program we paid for separately when we bought the mattress. I came to the store and paid the difference for another more expensive mattress that my mom also considered. The manager told me that the mattress wasn't in stock and wouldn't be delivered till September 17. I asked to schedule the delivery between 9 am and 6 pm, so I could ask somebody to supervise the delivery. I also asked for a mattress to arrive in a factory sealed plastic bag. IMHO these are very reasonable requests if a real new mattress is being delivered. The store manager promised that and told a clerk to put it in the order. I asked a clerk if she could cc me in her email to a warehouse or state my requirement in any e-mail to me. She said she would do that. But, an email I got got none of the two things I asked for, It had September 12 as a delivery date, not September 17. When I called, a clerk told me that her manager didn't allow her to email me. When I asked why she didn't ask her manager when I was at the store, she responded that the manager didn't work that day. How could the manager who wasn't working forbid her to send me an email, and how could that override the store manager instructions? It all looks like a big rip-off. What kind of scam are they planning for this coming delivery? My mom is crying, and...

Purchased nearly $10,000 worth of mattress & bed. My partner was not satisfied with said purchased mattress. Went for an exchange, then that's when all the extra exchange and return fees start seeping in. At purchase they give you all the joys, but don't explicitly explain exactly what happens or said fees when you're not satisfied. At this point I'm frustrated. I ask my partner to sign because at this point I could care less about spending another dollar or minute in the store.. they tell my partner I need to sign. The original mgr goes to get the principal. I guess my demeanor became too much for him at this point. Hell, they already have nearly $10,000. Had I thought it threw, I would have scorched-earth and returned everything if possible.. in my mind spending this type of money on a bed should come with complete payment in perpetuity with no additional fees unless the mattress is damaged or some extraordinary additional ask. All I got was a sorry you signed the terms and conditions. No attempt to make it right. Seems concessions are only made when trying to separate you from your money or opening up a td/raymour and flanigan credit account.Please look and think long and hard before purchasing a mattress from this place. Please consider Macy's, bed, mattress firm, JCPenney anywhere but this place. Especially 410 gateway...

I had nothing but a horrible experience with the Raymour and Flannigan in gateway mall. I was told someone will get back to me by the end of the day which was not true. Every piece of furniture came damaged. They left it in my apartment. I'm in the process of moving in. It's in my way I'm trying to get a replacement. I'm being told that the delivery guy didn't take any pictures, then someone else told me the delivery guy didnt turn the pictures in, which he took numerous pictures. They want me to go back and take pictures. I can't reach the top of the mirror he already assembled it. I'm trying to move into my apartment and this furniture is in my way. I never had such a horrible experience in my life. I payed for new and got everything damaged. Thankfully, I did not sign anything. I did not want this furniture.They said to leave it in there and they'll make good. Now I'm stuck with this damaged furniture in my way and I'm trying to move in. I've yet to see them try to make good. I will find out tomorrow morning. And I will continue my review. I will dispute payment if this is not resolved...