T.J. Maxx — Local services in New York

Rude manager, poor customer service (or lack thereof) and damaged products.

I purchased items and ultimately decided I no longer wanted them. The products were unopened and unused BY ME. Three days later, I tried to make an in-store return with the products in their original packaging, accompanied by the receipt. Bear in mind, that I, as a customer cannot open any items in store prior to purchase, and the staff NEVER takes the initiative to inspect items to ensure they're in pristine condition before or during customer purchasing.

That said, the cashier (a young light complexion tall male - in photo) attempted to process my return where he opened and stripped each and every product I was returning (a total of 3) down to its last shard of paper packaging for inspection. And, he found one to be damaged/opened - UNBEKNOWNST to me. Following that discovery, I thought I had an additional reason for requesting the refund, as I was sold a contaminated and used product (unbeknownst to me) by TJ Maxx, that I never opened/used. I was rightful in retuning the item, especially in the same condition that it was sold to me. Well, the associate denied my return but still decided to consult his manager. What a waste. Why? Because the most disrespectful, unprofessionally behaving and poorly dressed woman (young caramel complexion female) manager wearing a BRIGHT RED WIG approached me, accused me of lying, chuckled in my face, rolled her eyes and denied me the ability to return the item for a refund.

I was puzzled and frustrated by their behavior - even more at the fact this TJ Maxx location had CLEAR-IN-SIGHT opened, damaged and used items on its shelves FOR SALE (shown throughout photos) for customers to purchase - and yet, denied me the ability to return the faulty item they sold me. I do believe if a customer observes an item in poor condition for sale, they shouldn't purchase it. And, why it’s even up for sale by the merchant is another story for another day. But, I also believe it's unfair of TJ Maxx to sell or allow a customer to purchase a damaged item, covert as a new item in its original packaging… where they never inspect the item prior to/or during purchase. Yet, they become full-on Sherlock Holmes during the return process - to strip a product down to its bones and then blame the customer for their faults of selling them a damaged/used item. And as stated earlier, I never opened and/or utilized the item I was attempting to turn - which I conveyed over 3 times to staff. It felt like broken record and the redundancy pissed me off! The photos attached to my google review portrays how poorly managed this store is and their disgusting, damaged and used product inventory on shelves FOR SALE. The manager was so rude! And, the experience was so humiliating that other customers on the line behind me and shopping to the right of the register I was standing at were defending me. Imagine that!!! Their overall purchasing and returning experience is so unacceptable and distasteful, but, expected and ubiquitous given the manager and store associate's poor customer service exhibited.

Aside from the shady refund process, the fact that this store sells used, damaged and worn items to customers is a safety and sanitary issue - and a huge one at that. I’ve already began reporting this location and its staff to Corporate, and will be filing with consumer protection agencies as well. Hopefully, they will close this location down given the poor service and resale of used, damaged and unsanitary items. Also, give me...

On Friday, May 26th in Tj Max Gateway (410 Gateway Drive Brooklyn, New York 11239) An assistant manager named Ralph accuse myself and another marine of soliciting in TJ Max to the United States Marine Corp. After a TJ Max Employee stopped us to thank us for your service. This is absouluty distasteful that TJ Max would hire and train their leadership team to act like this especially towards active duty members.This type of discrimination towards active duty members that are in town for memorial day weekend in uniform.Its very unfortenate that big corprations like starbucks and now TJX Companies are not educating their leadership team their core values and how to support their community members -" associates bring our business to life" motto should be very disappointed to know that your own associates don't care about your business.I will never shop at any TJX Company store and I will make everyone I can aware that unfortunately active military members were discriminated while in Military uniform by one of your leadership team. I do want to thank Danisha one of the employees working that shift for turning such a negative situation into a positive. Danish is the manager the store should have not someone that disrespects the men and women serving this country while he can have a great life. TJX Companies should really enforce their diversity and inclusion values- the leadership seems to forgotten it. Also, regional Human resources for the area might want to educate their team on how veterans and active military service members are now protected from discrimination under city human rights law as of November 21,2017 - Just as a friendly reminder The new law makes it illegal for employers,landlords, and providers of public accommodations to discriminate against veterans and active military service...

Lack of customer service by management.

My quick trip left me wanting when it comes to customer service at this location. While almost all of the floor Associates that I engage with during my trip were friendly and helpful; The front end coordinator was anything but that. I'm only sorry I don't have a name to provide to management.

I went into the store this evening to purchase a specific item. Unfortunately the item that I wanted was opened although everything in the Box looked unused. The box was missing the charger. Although everyone else in the store seems polite and friendly. The front end coordinator on the evening of 3/16 was quick to assume I did not know what I was talking about or possibly that I was trying to get over. She quickly just glanced at the box and looked at its contents and pictures to determine that a charger was not to be provided. However when she stepped away to get the price, the cashier and I looked at the instructions to see that it did indeed was supposed to come with one. When the front end coordinators returned with a price oh, the cashier gave her the instructions showing it's missing a charger. The front and coordinator never returned to either apologize nor thank me for my patience, which I thought could have been the simplest comments to provide a proper level of customer service and keep me from feeling taken advantage of. However, a quick Google search revealed, that she did not try to Discount the item for my inconvenience as it was in fact priced higher then the exact same item, unopened at another store.

In conclusion, the front end coordinator who I can only assume is in charge of training the Associates on proper customer service could not provide a basic level herself. Thus, I will frequent a different location, albeit less...