Showroom Auto Llc — Local services in New York

Where do I begin???? I came here a few years ago to buy a vehicle and had a bad experience. I was recently told that this place is under new ownership so I called to confirm this. The receptionist answered the phone and I asked for the owners name. I was asked who I was, I gave my name. I was asked why I wanted the owner’s name and I said I just wanted to know if it’s under the same ownership from when I was previously there. She asked me again why i wanted his name and I said the same thing. She then told me to hold on. The ghetto mess who picked up the phone next claimed to be the assistant to the owner, I asked her his name and she asked me why I wanted his name so I repeated what I stated previously to the first female. There was some back and forth and she still refused to give me the owner’s name. I told her that she wasn’t giving good customer service and that the owner’s name would be on public record and how it’s easier to just give me the name so I don’t waste my time of their time by coming down and then having to see the owner was still Chris and walking right back out. Then she said “This sounds sketchy I’m not giving you anything.” And hung up. I waited and called again and got the same run around between both females, was put on hold and another ghetto bully named Micheal picked up the phone asked me why I was calling so I repeated what I said and said I wanted the owner’s name. He asked me why, I told him why and how I do not want to purchase any vehicles from the guy Chris’s dealership. Mike then said “This is Showroom, did you buy a car from Showroom?” I said “I know where I called, what’s the owner’s name.” Mike said “When did you get a car here? How long ago?” I informed him none of that matters I’d just like the owner’s name so I don’t waste my time coming down there. He asked me what car I was interested in and what car I previously purchased. I again said it doesn’t matter I just need the owner’s name and he said “Go buy your car some place else.” And hung the phone up. Great customer service? I think not! I own a limousine/chauffeur service and I drive part time for uber. I need higher end vehicles and a lot of them, I am a cash buyer but will also finance if the dealership can get me a good rate. My credit is empecable. I’m not a B.S. buyer. I saw serval cars on their site that I was interested in and would have paid asking price unless it was a finance deal then I’d ask for something off to save on the interest just a little. The way the assistant and Mike talked to me was completely unprofessional! And I found out Chris is still the owner, but has some outside help. I hope the silent partner will read this and ask Chris why are their employees so rude. I looked at some of the reviews here and other places, I can see why the employees are so rude. The owner’s comments to people whom leave a 1 Star or a bad review about their experience are disgusting as well. He has replied to someone leaving 1 Star by telling the world that the young man couldn’t make the payments on his car and they had to take it. That should be private customer information and confidential. Look up privacy laws when it comes to customers and business at a dealership. I’m sure the attorney general would love to see that comment. Then he also talked badly about his former employee who left a negative a review telling the world that young man’s personal business and even exposed his first and last name. I’m sure he broke some labor law there as well. The level of unprofessionalism is absurd. If the owner or owner’s would like me to call them please let me know. If you’re going to leave a disgusting comment back to me then please don’t, you...

Let me start by saying that it was a HORRIBLE experience with one of my local Ford dealerships that led me to finding Showroom Auto and I couldn’t be more thankful. When I found a Showroom Auto listing on Carfax for a very affordable 2014 Raptor, I instantly called them to ensure that it was still available. I was informed that the truck was generating a lot of interest from across the country and that the dealership stands by their “first come, first served” policy. At the time, I was unsure of when I would be able to come look at the vehicle so I thanked them for their time and told them that I would setup an appointment at another time. A day later, Sunday (when they were closed), I texted them to let them know I would be arriving as soon as they re-opened on Monday. I got up at 3am, hit the road, and drove 5+ hours to get there 30 mins before they opened. I then linked up with Angel and Chris (both outstanding people) and test drove the Raptor. I was instantly sold and we began the financing process of trading in my vehicle and getting a loan for the Raptor. Unfortunately, another gentleman named Jack (he’s already spreading bad reviews on other websites) traveled from Texas to look at the Raptor; however, I had already committed to buying it. While I can sympathize with his frustration of not arriving in-time, I cannot condone his review or disrespect for this dealership. When I left my house at 3am I knew the dealership’s policy and was prepared to have to turn around and drive home empty handed if I was too late. That’s life...you get to the store after the last Turbo Man is sold and you move on to the next store. I don’t intend to kick someone while they are down but at the same time, people need to understand what actually transpired. Jack did not pay a deposit nor a down payment and the dealer informed him of his competition. Anyways, besides that conundrum, Showroom Auto was great. They gave me a fair value on my trade in, offered an excellent price that was below market value for the Raptor, secured a warranty and assisted in financing. Not only that, but they treated me well and even bought me pizza since I had travelled so far. The entire process was smooth and they treated me like family. Of all the dealers I have dealt with, this was the best. If you’re filtering through all the mixed reviews, this is what you should know so that you have a great experience: 1) the internet price is THE price...that’s what you’ll pay for the vehicle, 2) you have to add in taxes, destination fees and the warranty (not optional). Expect to pay at least $3K more on top of the vehicle’s price (give or take depending on your specific vehicle). Other than that, you’re getting a Certified Pre-Owned vehicle with a great warranty from great people. If you know that going in, you’ll drive away happy. Thanks Chris, Angel, and the whole Showroom Auto team for being honest and treating me well and putting me behind the wheel of an...

That was the worst customer service from Manager Chris I've ever experienced. After talking with the receptionist and Chris 2x on the phone about a particular car, then making an appointment, and reconfirming the selected car (s) and appointment we arrive to RUDELY be told the car(s) haven’t been certified and while they are they he is unable to show them to us. One would think that would have been told to us when we made the appointment to view the car. We weren’t met with any apologies, or let me schedule you for a time when the car is available we were greeted with crossed arms and attitude as if it was OUR fault we showed up to view a car that was not able to be shown. I've never been disrespected Or made to feel like a customer service issue was My fault. He treated us like it was our problem the cars we were Interested in weren't able to be shown today. One would think a salesman during these times of COVID with the economy the way it is and someone arrives to your place of business they would go out of their way to do anything to satisfy a potential customer, or at the VERY LEAST would have been apologetic and try to make future arrangements for a viewing upon the cars certification. We were already pre-certified through our bank for financing (which we also cleared with Mgmt before our arrival and had a 40% Cash Down Payment ready to place on the car. It was an easy sale. It would have saved everyone's time for him to have told us when we spoke earlier in the phone and be upfront and honest and tell us the car would be unable to be shown today. We had back options from their online inventory just in case (which I also sent in the confirmation text with the receptionist) All 3 cars we were told we couldn’t see. Unacceptable. Instead we were rudely treated with "can't show you that , can't show you that Can’t show you that” and then just stood there with his arms crossed like how dare we come to look at cars we confirmed with his business and he wasn’t able to show. Your business lost all sense of customer trust in the first 1 minute of interaction. You can guarantee there will be reviews written re: this experience! The receptionist LUNA has been nothing but helpful and apologetic after the fact. She responded to questions beforehand with delightful helpful interaction. She even apologized and responded to my text (in the middle of writing this review) Afterward re: my experience and promised to set up an appointment with us in 2 days when the cars are certified. (What Chris the manager should have done with an apology while we were still in the dealership) We left it with telling Luna we would be happy to give their Showroom Auto another shot, but only if we can deal with another salesperson other than Chris. We will update this review if the situation changes. But now seeing earlier reviews I doubt we will be purchasing a car from...