Geek Squad — Local services in Town of Hempstead

I went to the geek squad at the Baldwin Best Buy on 12/20/19 with my girlfriend to pick up her laptop and the gentleman at the front mentioned nothing about checking in for an appt. we had scheduled for 1:00 - 1:20. We showed up at 1:22 and got pushed back behind people that had appts at 1:20 and two people with 1:40 appts. We were only here to pick up a laptop. The agent told us we would be after one gentleman and when another came in he took them first and proceeded to tell us again that he would take us after, which is when we complained and bickered back and forth. When people showed up for there 1:40 he asked them what they were there for and what there check in time was and skipped right over us leaving us sitting there clueless as to when we were next (we were hoping after the second gentleman that came in as he said). We understand we we're a few minutes late and didn't completely understand the time frame of the appt. but coming from two people (me and girlfriend) who work in retail and customer service, this was unacceptable customer service. He took a man who was there for a 1:20 who was 8 minutes late and skipped us. Then after he took a 1:40 we complained the employee told us "well that's just how it works". Unacceptable and rude. If that really is "just how it works" then Best Buy needs to put on there website to show up either 5 minutes prior to your appt. or at the time of your appt. As much as we were at fault for being late this was still a horrible experience. We left at 2:05 after he took a person before us who was also just picking up because if was taking forever to just get his laptop. we were forced to make another appt. the kid at the front should have taken us after the first person considering he knew we were just picking up. I do not know how things work behind the scenes at this location and as I said working retail has taught me that some things are harder for the employees to do than the customer think but the geek squad should consider training there employees to have more respect for people and a little more...

I had a fantastic experience with the Geek Squad at Best Buy in Baldwin. I brought in my HP laptop for repair under my maintenance and warranty agreement, and I couldn't be happier with the service I received.

Austin and Quammie were true professionals. They were not only super friendly but also displayed great customer service and dedication to their work. It's clear that they take pride in what they do.

I have to commend the Geek Squad staff at this location for their excellent representation of the brand. Austin and Quammie, in particular, deserve a shoutout for a job well done. I highly recommend their services to anyone in need of tech...

Bought a computer for my son’s homeschooling. Had difficulty downloading software that was out-dated onto the new laptop. Went to speak to Geek Squad. I was given to Chase, he was extremely professional, friendly, knowledgeable. Had tons of patience with me and my situation. I couldn’t be more grateful as I was frustrated and giving up. He DID NOT & accomplished what I couldn’t!! Thank you Chase for your...