Unlimited Furniture — Local services in New York

Unlimited Dissatisfaction – I ordered an Aspenhome® Caraway Aged Ivory bedroom set from Unlimited Furniture on May 25th, which was delivered on July 17th, 2025, with the “Platinum White Glove Delivery Service.” My dissatisfaction began with the Delivery Service and Unlimited Furniture’s failure to resolve the sliding door chest manufacturing defect and dent in its frame. I have tried to resolve the matter with their Customer Success and Resolutions Managers but have not been successful. Their latest offer was to charge me $230 as a reshipping fee to replace the sliding door chest.

The sliding door chest has a manufacturing defect due to poor workmanship where the sliding door closes with a ½ inch gap at the top and none at the bottom (see pictures). The bottom frame is also dented (see picture). Unlimited Furniture asked me if I was willing to keep the item for an unspecified discount. I indicated that I would accept a discount only if the door was replaced such that there isn’t a large noticeable gap.

Unlimited Furniture shipped me the defective chest even though when the set arrived at their delivery company, they informed me “the delivery company will open every box to ensure everything is in perfect condition.”

One week after delivery Unlimited Furniture communicated that they were working on getting a replacement from the manufacturer and that they will keep me posted once shipped. However, two weeks later, I was informed that the manufacturer and delivery partner denied the claim because I didn’t refuse the delivery. I had noted on the electronic proof of delivery that the item was slightly damaged. I had to run after the delivery man at the truck outside just to be able to sign something, as they were attempting to leave. It is a joke to think that they were going to take the heavy chest back out to the truck to take back. These are the same “white glove” delivery people who refused to bring the furniture upstairs to the bedroom unless I signed a waiver that they are not responsible for any damage to my house. When I tried to call Unlimited Furniture to discuss the matter, they said they would leave.

Unlimited Furniture also informed me that the manufacturer confirmed that a sliding door is not available and does not recommend sending just the door, as it will not resolve the alignment issue. They gave me the option of keeping the item at a still unspecified discount or they can send me a one-time replacement for the entire door chest, but there will be shipping and delivery fees.

Even if I could have convinced the delivery people to take the chest back outside to be returned, they would have still had to pay to reship the new chest for the second trip. In addition, I could not inspect the chest outside at the truck because it was all covered up for protection. I was told the delivery company gives their people 20 minutes to make the delivery, and they had more time than myself to inspect the furniture before delivering to me a manufacturing defect. It should never have been put on the truck for delivery in the first place.

It has been 3 weeks without a resolution. Unlimited Furniture says the sliding door chest is in stock, but it will cost me $230 as a redelivery fee. They claim that they did inspect the item at their local warehouse, but that I should have found the defect upon arrival and refused delivery. I told them to consider the $230 reshipping fee as the discount for them sending me a dented chest.

I have given Unlimited Furniture ample time to do the right thing before writing this review. However, instead I have been given the runaround. Consider your options before doing business with them.

If Unlimited Furniture does do the right thing, I will update this review. If I haven’t updated the review, it means that I am still waiting for a Sliding Door Chest without a manufacturing defect to be delivered...

REVIEW OF UNLIMITED FURNITURE ("UF"): My experience with UF was very good overall. Especially comforting was they (predominately Bart Ambeguia, Customer Success Manager) kept in almost constant email contact with me on numerous occasions between my early February purchase of a leather recliner, until I actually received it in late March. I took a bit of a chance, because although I found the "Barcalounger Demara Power Rocker Recliner" was being sold nationwide from a number of retailers, there were absolutely NO reviews of the recliner itself and I could only hope that I would find the chair to my liking. The only hiccup during the process was that while UL's local shipping company advised of the proposed delivery date, they did not afford me later input into the time of day of delivery, as they intimated they would. Because of that, I was forced to get up at 6am, to be available for a 7-9am window on the morning of my 65th birthday! I contacted Bart about my displeasure, and to his credit -- although too late to actually change anything, he at least advised he would look into this type of miscommunication for the benefit of future clients. Further, Bart called me personally immediately before, and after delivery, to suggest I thoroughly inspect the chair before I took delivery, and then to ask how everything went (respectively). That was good service. By the way, their local shipping company arrived exactly at 7am, allowed me to fully inspect everything, unboxed the chair outside and brought it into my house. This took all of 10 minutes perhaps.

REVIEW OF THE BARCALOUNGER DEMARA POWER ROCKER RECLINER: The chair is more or less exactly as is shown or represented on UL's and other furniture websites. As with my "late" Lane recliner and other's these days, the chair comes in two pieces (bottom and top). I found it took maybe 15 minutes at most to put everything together. I would recommend a second person to help -- not that the top is heavy -- but because it is a bit unwieldy to insert the metal runners in the bottom part of the chair by a single person. As for the electronics, there were maybe three plug 'n play connections: snap, snap, snap and done. The recliner (w/typical real leather where the body touches it) has a very firm feel and I fully expect it to soften as the months go by. The architecture of the chair itself is probably ideally suited for those under 6' tall. I'm 6'2" but because there is an additional (other than the main reclining mechanism) power headrest, you can adjust the chair so your head position is optimally situated no matter the recline position. Frankly, I'm loving the chair but admit -- as impatient as I've been in my life -- at the moment I very slightly miss closing my old Land manual recliner in an instant and bounding out of it. Here, with the power, you wait for the buttons to open or close the recliner; all of maybe 7 seconds. The extra USB port is nice, and now I keep a cord plugged into it for my iPhone. I feel the chair is otherwise solidly manufactured and that one can expect a long life if reasonable care is taken. I purchased the El Paso/Walnut color -- and found it rich and pleasing. Attached are two photos -- one of my two Bengal cats took to it immediately!

SUMMARY: If the opportunity arose for me to purchase other furniture from UL -- not ONLY because of the great price I received (and believe me, I DID research many other sites), but because of UL's service in general and Bart's in particular -- I would...

Quick Update: it's now been over six months since my first interactions with Unlimited Furniture Group - I have escalated my concerns and still cannot get any response from their management team. Instead, I get redirected to their unresponsive delivery team who made significant damages on my property.

Now, one of their contacts is writing this: I am reaching out to provide you with an update regarding your claim for the damage to your property. Upon reviewing the records provided by our delivery team partner, it appears that the issue related to the property damage was not noted on the Proof of Delivery (POD) receipt, nor was it communicated to the dispatch team during the delivery process, as per our policy which mandates reporting of all damages including home damage on the POD.

I never signed any document acknowledging receipt - this is completely false. Poor customer service and no accountability.

I ordered the District Eight Theo Modular Shelves Storage in Hard Fumed back this past summer. I ordered this with 'White Glove Service' and paid $4k+ for the items. This was 'delivered' nearly two months later in September - it was an absolute awful experience where the delivery team was rude (refused to take off their shoes or wear booties), messed up my walls (bumped into the walls, damaged the paint, scratched the surfaces), and were not able to even assemble the furniture (asked me for photos and instructions, spent 3 hours at my home, and eventually left without completing the job). This was the second attempt to deliver as they never showed up the first time and were late also during the second attempt. I've now escalated this multiple times to Unlimited Furniture Group and there is no accountability here - they keep blaming the delivery company versus taking accountability for their partners. It's now been six weeks since the delivery and I have no path forward to resolve my walls / compensate me for the damage or provide the furniture which I purchased for $4k+. I would NEVER purchase from this company again.

Hi - I would like to provide an update. Unlimited Furniture Group has not addressed the above issues. In fact, I was offered $50 to take down the review initially despite them knowing they damaged my walls, did not deliver a product as advertised, left me with a complete mess, etc. this was very insulting as I’ve taken multiple days away from the office to address this. I was last contacted on November 3 and now it’s November 14 and still no update. I spent over $4,000 USD on this product and have several thousand in damages. I would never recommend them - mistakes happen and how you resolve them with a strong service ethic and timeliness is important. This has been the opposite experience and I will now plan to pursue legal action.

Update: it’s now January 5 and no action demonstrated just emails saying “they are following up”. Do not buy from unlimited furniture group - they blame their moving company and don’t take accountability for the damage to my walls and lack of white glove service leaving me to hire a third party to assemble the furniture and also painters to fix multiple...