AutoZone Auto Parts — Local services in Newcastle

I go in for brake pads for my truck, I'm talking to the red shirt, looking at the 3 styles on his computer, I know exactly what I need, as I've been doing the brakes on this truck for 5 years. I tell the guy to go grab a box and then this black shirt douche comes up going on about a chassis # and asking me if i know what chassis i have, i told him it's not necessary. I get the box, literally have the pads in my hand, they're the ones i need, and this ignorant black shirt guy with zero customer service knowledge tells me, just to be sure i should go home, take the pads off, and bring them up for comparison. First off, how do I drive back up with no brakes? My truck is 20 feet away in the parking lot, he couldve offered to look up the vin or even go out a took a glance through the rim, I knew I had the right pads, and even if they werent, guess what? I can just come back and swap them out. I was so put out with this guy I just left and went to the Moore location. A chassis #...Haha, slow down son, no one...

Every time I go in this Autozone… I’ve had a great experience, friendly staff pretty knowledgeable… Just decent people not standing around watching the clock, but actually give you some customer service. Stephen Lucas is a real stand out… I’ve seen them in there about five or six times yes I go there a lot And every time he’s just a super pleasant person takes the time to bring you over to what you’re looking for and look through it to find what you’re looking for with you and just a nice guy in general good...

My husband called to see if they had certain parts, asked for the guy to double check or pull them to make sure they were the correct parts before he headed that way since we are in "lockdown" my husband gets there and the employee Rod was rude and DID NOT have the parts, so after calling and being told they have them, refusing to double check, he got out of the house for absolutely no reason whatsoever. Very disappointed in this customer service and...