U.S. Technology Solutions / OC Computers Ca. — Local services in Newport Beach

Probably the worst customer service experience I’ve ever had. Not only was Sean rude, it took OVER A WEEK to give me a “diagnosis”. Sean would tell me that he would call me by the end of the day with the problem and cost to fix said problem about 3 times, but I never received a call from him. He didn’t even give me a definitive issue.

First they said it was the cpu causing my issues, which I bought a new one to replace it, but they kept it for another 4 days then told me it was the motherboard. When I was finally annoyed enough to ask for my PC back, Sean has the audacity to ask me to wait 2 more days before he would bring it back from their “repair shop”.

When I picked up the PC, he had it in the back of his car trunk and returned it to me with the cpu cooler just dangling around knocking into the internal components. Plus the big scratches on the side of my pc case causing me to need to replace the case too.

He ended up proposing $300 to replace my old mobo for my new mobo. Twice the cost of it. Rediculous

This place clearly shows complete disregard for the integrity of the customers products.

I would recommend staying clear from OC Computers unless you want your computer to come back damaged on top of their rude customer service. Take your computer repairs...

This man is a miracle worker. In short, I would recommend his service 100%.

In length, I will start by saying I really wanted to build a computer myself. I bought all the parts, tried to put it together, and nothing happened. After many hours of frustration, I took all of the parts, half-assembled to OC Computers in the hopes I might be able to salvage the situation.

He tested every part of mine to determine the cause of failure, and even found me a correct CPU (after finding I purchased the wrong one). He managed to repair my motherboard after my shifty install, and get everything up and running.

I also want to mention that the case I brought to install all of my components in, is VERY small. He worked with less than ideal conditions to fit everything in perfectly with organization and cleanliness in mind.

Fair prices and a very professional nature. I couldn't...

I work from home and my desktop is my lifeline to my company. When it crashed I had no idea what I was going to do. I found OC Computers and he made the time to meet with me that same morning at his office to provide an initial diagnostics and it did not look good. He continued to work on not only repairing my hard drive but retrieving all of the lost data that I had failed to back up to the cloud. By the end of the work week he had retrieved nearly all of my data and repaired the hard drive, making the desktop computer even better than it was before - like new. Without his assurances, patience and diligence to get me the files I needed I would have been set back for weeks. I highly recommend OC Computers, who also had the external hard drive I needed to avoid the loss ever again, setting me up for...