AutoZone Auto Parts — Local services in Newton

I went there for a radiator that was under warranty. I called the night before and spoke with someone who claimed to order my part, but didn't. (Always write down the person. Or put a note in your phone who you speak to) I called the next day to see if the radiator had come in , it had never been ordered. At 12:00 the manager ordered the part. I called at 17:00 and the radiator was there. I get the radiator and think it's going to be an easy transaction, both it is not. I get an assistant manager who let's me know that she needs more training cause she has only been there about a month. GOD was with me that day cause one of the old store managers was getting a drink and told me everything that the assistant manager should do in order for my 30-minute transaction to come to an end. After all this the young guy had to finish the exchange, for the assistant didn't know where to start. I will always conduct my business in the daytime...

I am on the fence with the Newton AZ. For reasons bigger than what it would take them to snap if tables were turned. The guy with the glasses can be hit or miss, he's very friendly, sounds extremely confident ( all of them pretend they are knowledgeable in what you ask to sell you a part) but he's off when him and the Cajun lady work together. The tension, eye rolling, snippy comments, are not only uncomfortable but extremely unprofessional. They have sold me the wrong parts ( wouldn't be a big deal if they hadn't argued me that that was the part I needed instead of what I asked for) .3 different occasions regardless of me telling them what truck it was for they give me one for another family truck. I will change my rating if I inquire about a part and they the cheaper option is what they have in stock. And they sell it to me without me begging that...

I just wanted to let the world know that Tyteanna at this store is amazing!! She was patient and she was kind. I was in a hurry today and needed some assistance. She assured me she knew what to do and then did it. Even when I doubted her and was probably even a little rude.. she was so kind and patient with my impatience. Thank you Tyteanna for your professionalism, your calm demeanor, and your knowledge that got the job done for me today! A million times thanks!! 😊😊 And please accept my apology for being a little rude.. you...