Sierra — Local services in Newton

I had a terrible experience at the store where the cashier treated me in a very humiliating manner, yelled at me and left me stranded with my items to go to the next counter. I had spent about $200 on items solely selected for my college bound daughter and it was time sensitive, else I would have left the entire purchase and left. It is not the first time that as a person of color I had this experience. It is amazing how that cashier got away with her extremely rude and unprofessional behavior. The manage Jackson Ng came and did nothing not even apologized for his behavior. So, what had happened is that store had accidentally attached two t-shirts together under same electronic tags and when ther cashier found that out instead of explaining the situation to me, she sneakily removed the tag and added two separate pricetags, doubling the price. When questioned she said they were never under the same electronic tag, which was not only untrue but deceitful. Luckily, I was accompanied by my white friend who came around to testify that the items were actually attached by same electronic tag. They listened to her but nonetheless left me stranded with...

Updated review: I have now been shopping this store for a bit over five years and here is what I've found... Generally speaking, the staff are both friendly and helpful. Treat them with friendliness and they will return your courtesy and be helpful in return. This is a discount chain (part of the TJX family) with an "outdoors" theme. They have a camping, biking, hiking section in the front but most of the store is clothing. In general, the clothing are last year's department store holdovers that are sold off at a discount. Don't expect the selection to match the clothing season but by shopping out of season, some real bargains can be found. Just to name a few, I have found a few treasures here at Sierra. Smith's long-john sets, hiking shoes from Merrell, jeans and jackets from Carhartt and ski pants from Dare2B all at very reasonable prices. Admittedly only one in five visits results in a purchase but periodically checking their racks can be a quick easy treasure hunt. Something either appeals to me or not but when I'm in the area it is worth...

Disappointed in the management here , there were a bunch of suits from the office jabbering up front while the cashiers were swamped and calling for backup . They didn’t seem to care , even after I pointed it out . TJX management should look hard at their middle managers or whomever these corporate visitors were who were sitting there running their mouths while their customers had a long line and their cashiers were struggling on 11/13/24 @ 10:15 AM .

Apathy like that flows down to the front lines and that’s no way to react to a situation where leadership is needed. Jump behind the register and start helping would’ve been actual leadership . Here’s the bunch of jokers huddled up in the front of the store telling stories to each other.

I get it , it’s not the regional manager’s job or the marketing persons’ job to run the register. That’s fine.. but go back to the office if you want to tell stories. Don’t do it in front of your struggling cashiers and customers. It’s rude and...