HomeGoods — Local services in Newton

I unfortunately have to say that the customer service provided by Debra was horrible! She stocks items on the shelves in kitchen area and is very very rude and makes u feel as if you are bothering her if you ask a question! Will not help u look for an item, will "bark" at you where it would be if they had it! I have also personally seen her lie to a customer saying they did not have a specific item, waited for that customer to leave then went out back and brought the item the customer was looking for and placed on the shelves. Lastly I go in almost every day because I collect a certain and pottery, if she sees me she will absolutely not bring the pottery out that I collect. I have seen with my own eyes on three different occasions that she holds the pottery in the back until her shift is ending and she then puts it on the shelves as she is leaving. I do not understand why this woman cares what any of us are shopping for because we are spending our hard earned money in that store! Again this woman is one of the rudest most miserable women I have ever met working retail! She should not be allowed to work with the public! Her manager (Male Store Manager) has seen her first hand chastising a customer and did nothing! He has also lied to myself and another woman who collects the same pottery as I do! He told both of us ( on 2 separate occasions) that the store is no longer going to carry the pottery we collect! Again why do either care what we are buying! Shame on TJX Corporation for allowing this woman continue to make customers travel to a different homegoods because of her unpleasant, rude, hostile, miserable...

Excellent selection and most of the sales associates try to be very helpful. I have had a few horrific experiences at other locations when I have needed help due to my physical disabilities. The are definitely high quality gems to be found, along with plenty of eaay decor solutions, usually more trend-specific, that are less durable.

No stars off because the following seems to apply across all the Home Goods/Matshalls/TJ Maxx stores: examine natural or otherwise fragile materials VERY carefully, as the approach to damaged items is a bit... questionable? Staff/managers openly discuss quick-fixes, like using craft glue to stick an embellishment back in place in such a way as to disguise where the underlying material has begun to split; this feels especially disingenuous, considering the policy of limiting the percentage by which items can be marked down to what is seen in the Clearance section, regardless of condition, season, how much is intact, whether they work...

HomeGoods always soothes my soul a bit - you can find an array of items (some pricey, but great clearance options too!). That fact is why this review has any stars. I went to purchase $200 worth of goods for my new apartment, and when I asked for even ONE DOLLAR of change in quarters they refused. The clerk was quite polite, but the manager refused. I get that we are in a pandemic and maybe there's a coin shortage, but I'm just another human needing some change for my laundry. I spent $200 here and they couldn't just be nice and give me 4 quarters. The manager (or supervisor) rejected my request and when I asked again politely just to see if they'd help a $200 paying customer, she ignored me. Doesn't seem like this HomeGoods cares too much about new customers. I like my new purchases, but the service just made my already rough day...