Tail Waggerz — Local services in Newton

I was excited to try out a new grooming salon as my dog’s former groomer had to leave her job due to a back injury. After hearing great things about this place, I decided to give it a try. First off, the application process to just get your dog GROOMED is long, tedious and absolutely unnecessary. I had my vet fax over her vaccine records, as they told me to do. When it was all finished and approved, days later, I was finally able to book a grooming appointment for my dog. I told them I needed it ASAP as she was getting spayed in a few weeks. They were able to get me an appointment 2 weeks out, which was great. I took what I could get. Only a few days before my appointment, mid-week, they texted me, informing me that my dog needs her bordetella vaccine aka kennel cough. Have I heard of this vaccine? No. I do not take my dog to daycare, nor to dog parks. So it’s fair to say, this was not a necessary vaccine for my dog. She is up to date on everything else that is REQUIRED by her vet. So anyways, they tell me, on a Wednesday, that she needs her vaccine before that Monday which is when he grooming appointment was set for. They tell me to call my vet to see if they can squeeze me in, of course, they cannot, given such short notice and them being understaffed. It is nearly impossible to get an appointment at a vet nowadays, and at a groomer too. This company knew for over a WEEK that my dog needed this vaccine but due to their incompetence, only decided to tell me a few days before. As someone who works full time and is in school full time as well as well as being a caretaker to TWO vulnerable individuals, how on earth do they expect me to get this done for them in the next 2 days. Safe to say I am GLAD I am not a customer to them and never will be. Do yourself a favor and go somewhere else— maybe even a PetSmart honestly. I’ve had zero...

Guys, I want to tell you a story about a really bad customer experience. My wife took my dog to Tail Waggers pet care on California st, for grooming, they told her it will be short, but failed to tell her they want to do medical shave, which was not needed according to the vet. When we came to pick her up, we were in shock, how they made that decision without talking to us.

I sent a text and call, the owner called me back and offer me a refund - it was 99$ so not cheap. I Waited a week, nothing happen, I sent a text again, no answer, I waited another week, nothing, I called and left a message and the day after I received an angry call from the owner " i talked to my people, they did their job, you won't get a refund, that's it, don't call or text us again" and he hang up the phone in my face

Again I'm in shock, we can agree or disagree if they did something right or wrong, we can agree to disagree on a refund, but promise a refund do nothing, and call me with such anger, switching your decision and hanging up in my face is unacceptable, that's not how a business should treat customers if they want to survive.

I will never go to these guys not for daycare not for grooming, I think such behavior needed harsh response from the market, I will execute such a response by telling my story and of course, never give...

Hands down the only daycare I trust with my fur babies. They have been incredible from the beginning! We started our first fur baby, who is a rescue, there and it helped him so much! Unfortunately he has had a couple of traumatic events outside of daycare and is now extremely anxious. BUTTTTT this place is his only safe space outside of home. They are incredibly knowledgeable about dogs. I honestly can not thank them enough for how much they have helped our lives. When you have an extremely anxious pup, your life changes. After being attacked outside of daycare, he was so off. But he kept going to daycare and now has started to get less anxious.

Our second pup has had the same incredible experience. They show up and can’t wait to go inside!!

Boarding: both our pups trust them,as do we. We trust them to stay with our pups for overnights and they’re so happy when we pick them up! GROOOMING! Oh my god we have a golden who is shedding her fur coat. We got her deshedded and groomed. I CAN NOT get over how FREAKING AMAZING she looks! She smells incredible and you can tell she’s really happy with all that extra hair off!

Honestly, from the bottom of my heart these incredible people have changed our lives. Thank you...