Stop & Shop — Local services in Watertown

They're going through some supply-chain issues currently, clearly, but their selection is usually pretty good. Hit-or-miss, but definitely doable for basics. The reason they get 2 stars is, some time ago they decided to change their self-check-out machines. Now, they are calibrated for weight. Which anyone who has encountered these machine will know is a disaster. The machines constantly misidentify the weight of things, scream at you to "please place your item in the bag!" or chime "unidentified item in the bag!" when you haven't scanned anything. The customer service reps are constantly having to run over to assist people, though when I say "run," I mean casually saunter with all the attitude they can muster. They consistently staff self-check-out with the most useless, rude people they can find. Recently, when the machine of course malfunctioned before I had even scanned an item, no customer service rep was anywhere to be found. I moved over to a new machine to start over... Some time later, a customer service rep appeared. She said, "were you at this other machine?" I responded yes, and it had malfunctioned. She said "then come get me." What? Come get you? Who ARE you? This was the first time I'd ever seen this person, where and how would I "come get" her? But these are the folks they hire to staff this area. Sigh. They need to go back to the previous machines. Some of us appreciate getting to maintain privacy, pack our own items the way we'd like and at the pace we'd prefer without...

Everything that is store branded is garbage. It doesn't matter if it's cheese, or breadcrumbs. If it's got the stop and shop logo on it, don't buy it. This is not like Kirkland. The branded products are bottom tier.

This specific store is also laid out in the most unintuituve way. If you go in for something specific, good luck finding it.

The fact that it's clean gets it an extra star. I wish there was somewhere else closer by to shop than this place.

Edit four months later - Downgrading my review. These people don't deserve 2 stars.

The staff are rude, there are never any baskets by the door, the bike rack is a dangerous joke, and the layout is even worse than when I first started shopping here.

Came in for one thing. Took me 10 minutes to find cooking oil. In the produce section. I would no more expect to find cooking oil by the fruit that I would in the freezer isle.

This place is a bad joke run by mean, slack jawed, at times literally drooling, morons.

Whatever corporate non-apology that might be made in response to this review is absolute pandering platitudes. They won't change anything to make the experience better. They just want to virtue signal as if they cared.

Someone of actual competence needs to come run this place, armed with a whip and a chair like an old school lion tamer, if there is any chance to pull this place out of the minimum wage hellscape that it's...

The cashier on lane 2 Wednesday morning, July 31 doesn’t deserve her job. She behaved rudely toward the man ahead of me when he asked about coupon use and she was so inattentive that she did not completely ring my order. She blamed me saying I wasn’t paying attention, never apologized for my inconvenience of having to return and wait while she rang again and behaved with sullen insolence throughout each process. If I didn’t want service I would have used self check. I didn’t chose a cashier lane to be treated with disrespect and insolence, nor to witness another customer condescended to and disrespected. in this technological era that cashier should be cheerful and grateful to have customers to service. If the job is so distasteful she can leave it. Self check is a better option in that store, however I will chose to shop at one of the many other chains that continues to offer excellent customer service at checkout and throughout the...