Walgreens — Local services in Newton

Very clean Walgreens store. I'm especially impressed that disinfecting wipes were and still are, available and at the front of the store. Plus, they're never out of those disinfecting wipes, and neither Walmart or our 2 grocery stores here, keep those well-stocked for customers to use on their hands and shopping carts. Walgreens was one of the first stores to respond to the covid19 pandemic appropriately, and staff wore masks earlier than other local businesses here, did.

Most of the store staff at this Walgreens, are friendly and helpful. What I'm most impressed by, is the pharmacy staff. I have several med allergies. They always make certain that anything I'm prescribed, won't cause any problems. It's amazing (in the worst way), how many ER doctors, and other pharmacies, don't pay close enough attention to med allergies! But this Walgreen's pharmacy, consistently has done so. They're also great at explaining, (in detail), any medications I haven't taken before. Also, I usually pick up my RX's at their drive-up window - but a couple of months ago, I had car problems so I couldn't get there to pick up my meds. I called them, and paid my co-pay over the phone with my debit card, and they mailed my RX to my house - at no cost to me. I couldn't be a more satisfied customer of this pharmacy - I won't get my prescriptions filled anywhere else....

Yet another store that makes you download an app to get the sale prices. Here's what I just submitted on their receipt survey:

Your app made me hate shopping at Walgreens. It has been a while since I've been in, and my phone had uninstalled the Walgreens app to save space (you see, nearly every store has its own app now, and there's no way to have them all installed). Once I figured out how to allow the app store to download over cellular data, then I still had to sign in, which required opening my password manager (you can't use the same username and password for all those apps, after all, and there's no way to remember a strong password that gets used only occasionally). Then your app had to send me a text message to confirm my identity. This process took five minutes of me standing awkwardly in the aisle of Walgreens. At the end of it all, I was seething with hatred for what you put me through just to get the $1.00 discount that is POSTED ON THE SHELF AS THE PRICE OF THE ITEM! I'd like to say I vowed to never step foot in a Walgreens again, but I imagine that I will, at some point, return. But I will hate you and your stupid app for a very long time.

The cashier was very nice. Don't take this as a criticism of anyone except your stupid...

Showed up to pick up my photos that said they were ready. The female manager redirected me from the photo counter to the register. However, the cashier was clearly backed up with customers, and the manager just walked away. They couldn't find my photos although the order in their system shows ready. Which is okay, it happens. The cashier started the reprint process. I'm just upset at the lack of customer service and effort to assist from the manager. She could've helped find my photos for the cashier or jumped on the register for the cashier. But instead, she passed me off and walked away. Leaving the cashier with me and a line of 3 patient customers. Not a very good manager. Seems like the cashier is taking the brunt of the work and should be the one getting paid the big bucks. Naomi, you are awesome, and thanks for your help. Female manager, do better for your employees. There's no reason you couldn't...