Dillard's — Local services in Norman

I have been coming to this Dillards my whole life and have spent countless thousands of dollars here. Three weeks ago I purchased Ugg boots for online pickup and was given dirty, worn, and not even new appearing boots. I was then helped by a man in the shoe dept that was nice and helpful and allowed me to exchange them. While observing the Christmas display I was followed by an employee and watched closely. They aren’t even trying to hide it. Just today I helped myself to a fitting room to try on 3 items. I had 4 items total. I quickly tried on 3 of the items to decided how I liked the fit of them. I wanted to make sure as the cost would exceed $200. Apparently I wasn’t being fast enough because then the woman in the clothing section that never bothered to help me before started asking me through the fitting room door if I needed help with the sizes. This has never happened in this store before and tipped me off to the fact I was being monitored. You are always able to assist yourself. I felt like I was being closely observed again and being rushed so I quickly threw my clothes back on and then answered my incoming phone call. She immediately greeted me outside of the fitting room asking me about what worked out and what didn’t. Again, I’ve never had this type of encounter here before. I wanted to put one item back myself and potentially choose another. She stuck her hand out and told me she’d take it. Then she rushed to the fitting room I used while I was purchasing my items to inquire about one of the undergarments I tried on. I then realized while I was being rushed I hastily got dressed and mixed up the new undergarment with my own. I left my debit card on the counter to quickly correct the issue in the fitting room. After about 15 seconds security showed up. I apologized profusely for the mishap which would have never happened if it wasn’t for the borderline harassment. Nobody can be left to shop in peace and you’re bombarded here like you’re too stupid to try on clothes yourself or treated like a thief. I will not be back. This is seriously disappointing as I have loved shopping here since I was a teenager. Edit: after thinking more in depth about my experience, I realized that some of the odd behaviors I noticed but don’t think much of, did in fact happen. While I was deliberating on the costs of said items, or which items I wanted to buy from this store vs. a different store, I was being watched. I returned to the pair of pants I was contemplating to see the size and realized a man was watching me very intently from behind a clothes rack. At first I assumed he was just a creep watching me, a woman shopping alone. Then I realized after the fact he wasn’t even shopping or with anyone. Then I realized while I was just casually shopping and checking out various items, contemplating the prices etc.. a different female employee would leave one register and go to the next register that was closest to me, even when it didn’t even appear I was ready to check out, and I was never greeted or addressed about needing help. I’m guessing since it was so slow that day I was an easy target for overzealous employees looking to exert some authority over a customer. I have bad social anxiety and everything that happened lead up to the mishap at the end. I’m grateful the employee addresses the garment mixup, but if I wasn’t already overwhelmed and pressured while in the store, it wouldn’t...

Was at the store today around 4:30pm or earlier (not much earlier) & While shopping I felt a snobby vibe from most the employees and that's all well & good, accept for when a woman employed there possibly by the name Amy she had glasses and her brown hair in a bun . She was in the perfume department. I was getting a new small bottle of Clinique perfume called bloom & the young girl who was working the Clinique area was a little invasive and pushed a flyer on me and insisted on helping me find the product I was looking for,so I let her "help" found my perfume of choice & was not told by her that she had commission from selling the product and I still had shopping to do, so I start walking to the womans clothing department. Next thing I know this last was saying ma'am in a rude tone that startled me and this woman is lucky I can control myself because a younger me would have reacted very differently. She completely embarrassed me and she was charging after me so aggressively that has other shoppers looking on as if I was shoplifting the perfume. My husband is tax exempt from the military and I wanted all our items to be on one ticket. The staff should probably not be so rude to customers, it's very tacky and JCPenney offer similar products with less attitude towards the consumer. I will not be returning to this department based on the reaction by that woman . I called the GM and left a message. Hopefully the staff member will have repercussions due to this situation but I seriously doubt that will happen. If it does I'll never know anyway and I'm not very happy about it. Thank you

I also got my perfume from a different store after this event took place I just went to the...

If it weren’t for the management staff, i would give this place 5 stars. Many of the sales associates I encountered were wonderful, kind people. However, when I needed an issue solved by a manager, an associate called for one. I waited over 15 minutes just for them to call. When she came out, I was introduced to her, she said she was the store manager. She was very cold and rude, acted as if she did not care to assist me in any way. She did not however hesitate to assist the young woman a few feet away, a lovely girl who I do not point fault to.. however I could not help but feel it had something to do with race and classism. I found her lack of hospitality and basic human respect to be extremely outdated and sad. When another employee attempted to assist me, she was pushy and rude with her, clearly using her management skills to manage making a simple task a much larger issue than it needed to be. The experience was not one I wish to repeat, however I hope that rat of a woman receives the karma...