Melray's Furniture — Local services in North Arlington

This USED TO BE a reputable business. I have furniture from here as recent as 5 years ago and my family has shopped here for generations. However, don’t be fooled by the success of their past like I was. It seems that ever since Amy (original owner’s daughter) took over the business, it has gone downhill. It is now criminal. I ordered a bedroom set for my 2 year old son on August 28, 2023 and put down a $1400 deposit. The estimated arrival was for October or November. It never came. Then, we had a set delivery date of Dec 19, then Dec 29, then Jan 4 and so on. Every week we got a new excuse. We got everything from “weather delays” to “family emergency” even to “the owner of the warehouse died and his children won’t release the furniture”. I believed them all because I had worked with Melrays in the past and knew them to be an honest business. After waiting 6 months and still no furniture, I started to get suspicious. I read the other similar stories on various online platforms and realized that our furniture was likely never coming. My 2 year old has been sleeping on a mattress on the floor for 6 months because they didn’t deliver. Amy pretended to care every step of the way, offering cheaper sets that she had in stock that we could keep “until our very nice and more expensive set was delivered”. We asked for a refund and she told us she would give us a refund. However, we never saw the refund. She claims to have mailed us a receipt but we never got it. I ordered the same set elsewhere and was able to get it delivered in just 3 weeks time. DO NOT FALL for their history like I did. They are no longer a...

I honestly wish I could give 0 stars. I'm not sure if the people that work here are truly just incompetent or if they are looking to scam their customers or a combination of both. Please do not do business here. You would be better off going to the circus if you wanted this kind of treatment. Ordered a bedroom set in May, scheduled delivery for September, and then everything went downhill. First they scheduled the wrong delivery date. Then the wrong set was apparently delivered in the correct box to the warehouse. From there, the correct set apparently traveled all over the East coast and landed itself in PA - this bedroom was racking up those frequent flyer miles! It was on the trailer, off the trailer, in a warehouse, back on the road, maybe even on the moon? I don't know but I heard every story in the book. 5 stars for creativity I guess! They would be better suited in the entertainment industry in my opinion. Long story short, the bedroom never came. Each new delivery date came and went. I was asked "give me 3 more days" for 6 weeks straight. Absolutely absurd. Keep in mind they had my payment IN FULL this entire time. This store is completely untrustworthy and chaotic. Please take my advice and do your furniture...

We've always been a Mace Brothers family being that we've lived in Kearny for years, my dad worked there as a teenager, and they never fail to disappoint. I have lived down the block from Melray's and have never bought anything there, so my family and I decided that they seemed decent and we should try them out. I would never go here again. Their customer service sucks. All we bought was a full size mattress, and the mattress they sent to my house had a defective frame (it squeaked so bad that one night I had to take it apart) and the bed they gave me was most likely used on a floor display because of how uncomfortable and unusually worn in it was. After weeks upon weeks of phone tag, the right bed was delivered, except in the wrong size- instead of full, I got a queen. Luckilly the size of the bed didn't eat up my room, so we left it alone. My bed was brand new with a very nice frame (that doesn't squeak!!!) and I've been sleeping comfortably ever since. The two stars is for how awful their customer service is. I would never...