Regal Furniture — Local services in North Richland Hills

As a frequent customer in search of high-quality furniture, I am delighted to share my incredible experience at RG Furniture. From the moment I stepped into the store, I was blown away by the extensive selection of elegant and top-notch furniture they offered. However, what truly made my visit unforgettable was the outstanding service I received from sales agent Derick.

Derick exhibited an impressive depth of knowledge about every product in the store and was able to answer all my inquiries with patience and clarity. His friendly and professional demeanor created a warm atmosphere that made me feel welcome and comfortable throughout my entire visit. It was evident that Derick was genuinely committed to assisting me in finding the perfect furniture to suit my needs and preferences.

Beyond his kindness and expertise, I must highlight Derick's willingness to go above and beyond to exceed my expectations. He guided me through different options and provided valuable suggestions that enriched my decision-making process. His personalized attention and ability to understand my tastes and style made the shopping experience truly tailored and gratifying.

In addition to Derick's exceptional service, I was impressed by the quality of furniture offered at RG Furniture. The store boasts a wide variety of styles, ranging from classic to modern, all crafted with durable and high-quality materials. Each piece exhibits impeccable finishing and careful design, reflecting RG Furniture's dedication to excellence and attention to detail.

In conclusion, I wholeheartedly recommend paying a visit to RG Furniture if you are in search of top-notch furniture and exceptional service. Derick made my shopping experience enjoyable and hassle-free, and I am thoroughly satisfied with my furniture choices. Not only did I find beautiful pieces for my home, but I also discovered a place where customer service takes precedence. Don't miss the opportunity to meet Derick and the incredible team at RG Furniture!

Note: This review is based on my personal experience as a customer and reflects my...

They resold the sofa they sold me. I couldn’t take it home the same day because they hadn’t unloaded it. I was supposed to get a call to let me know it was ready and, an answer regarding a free television with a sofa purchase promotion that they didn’t honor. We went back 3 days later after no call came and they said they had sold the sofa. If I wanted it I would have to wait at least 3 more days to get it. This left a sour taste in my mouth so I decided to cancel the transaction. They refused to return my money so I had to call the lender and have them cancel the transaction because the store employees refused to do it. I also called my bank to get my money back. I have had to jump through hoops because of their no return policy on a product I NEVER received. They wanted to give me store credit.

I have called many times , and like I said; I waited on a notice that never came and we were told by your employees that the one we had purchased was sold and were offered a different color. We were also told that you might be able to bring a second sofa at 6pm but that was a maybe. At that point I decided to cancel everything and called the lender from your parking lot which then called you to confirm the situation. You were are that I was canceling the transaction and all you keep saying is I can’t make a return. But it’s not a return .. you clearly sold a sofa that was already sold.

I waiting for you guys on the phone to cancel the transaction with the finance copany who is...

I visited on the 2nd they were really helpful and got everything set up for us. But when it came to delivery (the 5th) half of our delivery was missing “due to them not having my paperwork”. They delivered the wrong boxspring and when we returned on the 9th to get an update on the other half of our order they said the following Wednesday (the 12th) which is fine and then we tried to order more. The leasing account got locked and they had me call and when I called they were out of office which was also fine. But they said the original downpayment was refunded and I needed to do it again but because the account was now locked I couldn’t and me and my husband decided that that was enough bs and cancel. The manager Harley got upset and gave us attitude over it, also I would like to add that they are very inconsistent my husband and I were told multiple times that we would receive calls or text from them and they never followed through the only way we were able to contact anyone was if we called as a CSR myself if you say your gonna follow up and call you need to follow up or call. When you are in store they are nice but once you leave it’s a complete shit show. I would not recommend just go to ikea, Walmart or amazon you get the same furniture quality for much cheaper. Edit the 12th they “forgot the box spring” and said they would return on the 14th and they returned on the 16th. The bottom line is if you say you’re gonna do...