Pizza Inn — Restaurant in Richland Hills

Pizza is ALWAYS really good from Pizza Inn... I just bought a supreme pizza Thursday and went to pick it up... EVERY thing was EXCELLENT. Went after Church last night with a group of about 12 or so. Food was excellent as always, but they were not prepared to serve buffet to a small party. One waitress for the whole group and she was very forgetful.... But also overwhelmed. Don't know if it was inexperience or being scattered brained. Part of our group got their food orders, while the six farthest away from the buffet barely got any. I was the first to order and never did get my pizza... But two of the six I was sitting with ordered the same pizza, so they shared their SECOND one when it appeared I was not going to get any. Also the salad seemed old. This Pizza Inn has been in that location 40yrs or more... So I would say, that it's more likely the one wait person was overwhelmed to serve a buffer to a party... Where one can order their specific pizza also and still call it part of the BUFFET rather than regular ordering. I hope that explains it. They were not busy and I saw at least one more waitperson that should have helped. I was disappointed in the service, but it is usually excellent bc our group goes their often enough where this time was a bad night for the service. Several people left upset over the service, not just myself. Will this cause me to not go back, and eat buffet... Probably. But order in the phone for pickup or delivery, NO. I will still buy from Pizza Inn when I am hungry for an individual GREAT...

The last few times I have been, the quality has gone down each time and I am so disappointed. I have grown up on Pizza Inn and this is one of the last remaining Pizza Inns in Tarant County. I have been visiting this location for probably close to 20 years, and more frequently after the location by me closed down but it seems like the recipes have changed in the last few years. The buffet this evening was not good. They just left cold, dried out pizza on the buffet the entire time I was there. (7:00 pm on a Sunday night) The restaurant was pretty busy so we expected them to refresh the buffet regularly but all they refreshed was pepperoni and the cheese bread. So my daughter and I paid $8 for a few sticks of cheese bread and some lukewarm meatless spaghetti. (They used to have meat sauce, but that has now been changed, which I assume was to cut costs but if they would stick to the quality and taste they used to have they wouldn't have to cut cost, being the only Pizza Inn in the Northeast Tarant area, they would stay busy with people who love Pizza Inn) The restaurant seemed dirtier than normal and it just made me sad to see a piece of my childhood slipping away. I hope that this location can get it together before it too closes. From now on, I guess I will be visiting one of the few remaining locations that my friend recommended after she too stopped coming to this location because it was so...

I would give this order a 0 stars of I could. I ordered from the website and was expecting what I ordered. When I got my order I was confused bc I had 3 small salads. I called the store and spoke with a lady and she basically told me she doesn't know what's on the website she just works there. I asked why my receipt says I ordered 3 large salads and got smalls. The lady then told me that they only have 1 size salad. I asked if I could speak with a manager and she said I would have to call back I called back and tried discussing this with the "manager" he didn't care what I had to say. He said the don't look at the ordered just the price and even though the website said one thing their prices were different. As the customer how do I know that. He told me to call the store and if I wanted a menus I would have to go to the store and get one. In the middle of me asking questions and trying to get him to instance my frustration HE HUNG UP THE PHOBE ON ME MID SENTENCE! WHO DOES THAT! The workers there just Letang do not care! I just moved here. This was the first time I've ever eaten at this chain of restaurants and the experience was horrible. He didn't even offer a solution or to make it right. He just kept repeating that the website is wrong and oh well. Not even a sorry! If I could have spoken with the owner I would have! I pray that the manager is not the owner. I don't know if I will ever...