Patriotic Pig Smokehouse — Restaurant in North Richland Hills

UPDATED TO REPLY TO OWNER AT THE END. Worst customer service I have experienced. ALEXIS amd I believe her name is JACKIE have horrible attitudes and do not do their job properly . Please stop hiring young people that can not do their job and provide customer service or fill to go orders wrong. I spent $124.00, drove 25 minutes there and back for me not to have ANY of my sides! I called up there and all they give is an attitude. Even my roommate could hear them through the phone and they weren't even on speaker. They did nothing to help me or fix their mistake! I am beyond furious! Please hire better employees! UPDATE Hi Gina, it's good to see someone has finally responded as I emailed you and haven't heard back from you or anyone at the store. And of course I was told by Alexis and Jackie a manager would be calling me back soon, which never happened. But it's crazy to know from your response that this has happened to so many other people, that you have had to install cameras. Of what you call, "fraudulent claims" from your paying customers. (Which im sure is a possibility that could happen. Most likely for meat... not sides 🤔🤣) Also, please check my order. I used a gift card that still has over $700.00 on it!! So I obviously am not worried about the money. Especially since the taste of the food is not the same as years ago. It is simply not as good. Except for the Mac and cheese. Phenomenal! Maybe if your staff had better customer service and communication, then things could get figured out. But I see that is obviously not your way to handle things either, other than reply to a Google post. As I also mentioned in the email, I have heard about your staff having attitudes before and witnessed it myself one time. Which is why I was picking up the lunch for a group of us and not going in. I'm sure this is not the first time you have heard this either. Please pick better staff...

Yet again gave them another try w delivery and they still can’t get orders right. Food is good but not worth the hassle and when you order 120 dollars worth of food would be nice if they give you everything or contact unit out. Very poor customer service

10-28-23: tried them again and they decided to cancel my whole order through door dash because they were out of an item. Worst customer service ever so they just lost out on a 100 dollar order because they couldn’t be bothered to pick up a phone. Claimed they couldn’t call which I believe is an out right lie!!!! I have had stores call me all the time if they are out of something offering a sub and they could have contacted door dash to contact me. Just plain lazy and feel like delivery customers are not as important!! Then had the audacity to state they could take my order over the phone!! No way not giving you my money after that fiasco.. be warned stay away from them!!!

Ordered a couple times from here through grub hub and thought I found a new place. but most recent experience they screwed up. Ordered over 100 in food and they messed the order up. The most irritating is they left the bbq sauce out what is bbq w out sauce. Called them to find out what happen and forced to leave a msg yet NO ONE bothers to return the call what “wonderful” customer service. Well they just lost a customer and clearly they probably don’t really care. But I spend a minimum of 50 each time I have ordered no more though. I get it was a small issue in the grand scheme of things but the fact they won’t call you back speaks volumes that they don’t care about...

On a scale of 1-10, I give it a: Needs Sauce.

At first glance, the brisket appears to be deliciously moist, boasting a beautiful crust. However, upon consumption, I found the brisket to be dry at times, and lacking flavor. The quality of the meat does in fact stand out. While the jalapeño cheese sausage had a solid flavor, it had zero evidence of having been smoked; I would’ve believed the sausage had been baked just as easily. Overall, both the brisket and the sausage needed to be complemented by sauce, which shouldn’t be said of great Texas barbecue. The meat is good, not great.

Pros: • I was however, impressed with the size and value of the kids meals. These are not just cheap options meant to satisfy picky eaters, but rather a legitimate meal with the same quality ingredients as the adult entrees at a fair price and portion. • The sauce comes in three varieties (I got the spicy), and is a very good sauce. • The sides are both abundant in variety and good. Again, not great, but good. I’ve had a better iterations of all the sides I tried, but I found them to more than acceptable. • The line moves fast and the wait seemed short. The staff is pleasant to interact with and very accommodating. Smiles all around.

Cons: • The atmosphere is different than I expect from a typical barbecue joint with it being dark inside and almost too loud to enjoy conversation. • The price to...