Rick's Repair Service — Local services in North Topsail Beach

Please take your vehicles here! They are honest and good people, not out for the money! We were there today for an oil change on both our cars, nothing major, and I wanted a tire rotation for mine as well. Easily could have been done and they could have charged me for it, but they came to me and told me that a rotation wasn't justified at this time (even though, miles-wise, they were due for one) because the front tires were in better shape than the back ones and they'd rather keep the good ones where they're needed the most. They also informed us that my husband's car was missing a power steering cap and told us where to find one, as well as let us know that his motor mount needed to be replaced soon and gave us info on where to find it. To go deeper, while we were waiting for our cars to be done, the gentleman who was helping us out was running from front desk to the bays, back and forth the whole time handling every customer with care and respect. A gentleman called in whose car was already at the shop because of something going on in the engine of his car, and I was surprised to hear the man running back and forth say, "I won't charge you for something I can't pinpoint and guarantee a fix for the problem." So even though he had already spent goodness knows how long searching to diagnose the issue, he didn't charge the guy a dime! The guy came to pick up his car before we left and on his way out, the other gentleman referred him to someone else who could look more deeply into the problem. Made me happy to hear that! Plus they give military discounts which is always appreciated. Definitely will be back here for repairs and...

We've been bringing our vehicle to Rick's for several months for everything from oil change to more serious repairs, like the time a bird decided to take out our radiator. The guys at Rick's are great communicators, very professional, honest and no hidden costs or ugly surprises (within their control of course... if they find a deeper problem during a repair or maintenance they are going to tell you). Most recently he figured out what the deal was with why our vehicle keys wouldn't reprogram. He wouldn't give up on finding out what the issue was. This shop is a lifesaver because we are a one vehicle family and so we were walking to the grocery, jogging to work, cancelling appointments and such without the vehicle. A solid, reliable mechanic like those at this shop make it possible to wear out our older reliable vehicle and get every last bit of life from it. We live about 70 miles from Rick's and have our vehicle towed or drive down for service. That should speak pretty loudly about this shop. Also, the guys in the office are very friendly. I appreciate that because sometimes I go in without my husband and I don't feel talked down to or treated like I'm dumb because I'm a woman. So if you go somewhere else and have a bad experience, just know you could have gone to Rick's and had a great one. (I found Rick's on Yelp. I don't know anyone who works here personally. My review was...

yeah so I didn't post anything right away. I wanted to see what a different shop would tell me before I gave Rick's a review. Rick's repair services really disappointed me. I took my car in to them to see if they could fix my issue. After they inspected it, I was recommend a cleaning that would clean my pistons/fuel injectors and so on.....and that my upstream o2 sensors are causing the vehicle to be running lean. Ok, so I brought them 2 NEW o2 sensors and a couple days later they tell me its fix and I paid almost 300$. Before I could get home the check engine light came on and I ran a scan and it said that one of the o2 sensors is not transmitting. Odd,..this was Friday late afternoon and the shop had already closed. I look under the hood and after checking both new sensors I noticed that one of them had a torn wire. wow, I gave them new ones out the box. I couldn't wait till Monday so I ran over and purchased another one $50 and fixed the issue. long store short, Rick's shop told me they checked for air intake leaks and it turns out they didnt. I took my car to "PHP motors sports" and a couple days later he actually fixed my issue at a way better price. It turns out it was a intake vacuum leak. Car runs great. Will never recommend Rick's to anyone. waste of money and time. I should have taken my car to "PHP...