Ok Appliances — Local services in North Township

OK Appliances installed a faulty stove which had a gas leak. After letting them know about the gas smell they charged us after installing it to take a look at it (which was fine) but the owner's son said everything was fine. HOW? We decided to get a second opinion from another appliance company and they showed me a picture of the valve that was leaking gas from the stove. OK Appliance then came out AGAIN and and said everything was fine. Nipsco was called and they also confirmed a gas leak from the stove and that we could have died due to such a high Carbon Monoxide reading (due to the gas leak). We will be reporting this company to the City of East Chicago, the BBB and the state of Indiana. We asked them several times to fix the valve and they refused stating that whoever told us there was a leak was lying. It's really disappointing that even after we tried to come to a resolution the owner's son...

Bought a fridge from them a year ago and it messed so I called them to repair it, they left me hanging on a call they were supposed to return on a Friday so I had to wait til Monday for a response while my fridge was still not working. They agreed to go on Monday way before closing hours, so I miss work and my kid had to stay home from school so I would be home while they came to fix it. Just to leave me hanging AGAIN and not even a call to let me know. They called me the day after with no explanation or apology thinking I was gonna miss work for them again so they MIGHT show up this time. Somehow the one on the phone was getting an attitude from me explaining this to her. VERY unprofessional, I've bought at least 6 big appliances from then over the years and recommended them to a lot of people but not after this. Now I believe all the other negative...

IT HAS BEEN A WEEK AND I STILL HAVE YET TO RECEIVE THE REMAING $15 OF MY REFUND. I AM FILING A CIVIL CASE WITH MY ATTORNEY THIS MORNING TO GET THE REMAINING $15 OF MY REFUND. SINCE THIS COMPANY HAS LEFT ME NO CHOICE TO BUT TO GO THE LEGAL ROUTE I AM ALSO SUING FOR LOST WAGES AND ALL COURT AND ATTORNEY FEES TO BE PAID FOR. SO DO YOURSELF, FRIENDS, AND FAMILY A HUGE FAVOR PLEASE TELL EVERYONE YOU KNOW TO NEVER USE THIS COMPANY FOR ANYTHING. UNLESS THEY WANT TO BE GIVEN THE CONSTANT RUN AROUND, BE RIPPED OFF, AND PAY FOR AND WAIT AROUND FOR ABSOLUTELY NOTHING!!! THIS COMPANY HAS ABSOLUTELY NO RESPECT OR CARE FOR THEIR CUSTOMERS AT ALL THEY JUST WANT TO TAKE OUR HARD EARNED MONEY....