Verizon — Local services in North Vernon

I went into the store wanting to order a new phone as a surprise gift. I asked them to make sure notifications were sent only to me and was reassured that they would be. Right after I placed my order, sure enough both numbers on my account were notified. :( I decided ok no big deal. Then when I go to pick up my new phone I ended up waiting for around 30-45 minutes due to technical issues. Again decided no big deal. I asked the rep to make sure that it was not going to cut off the phone it was replacing, again was reassured that it wouldn’t until I opened and activated the new device. Shortly after leaving, the other person called from his office saying that his phone was not working... I checked my account and sure enough they deactivated his device. I called this location to try and get it resolved because he works out of town and needs a phone, all they could tell me is that “well that shouldn’t of happened” and offered no further assistance, like I didn’t already know that. I was able to call Verizon themselves and get it resolved. I was just very disappointed...I would recommend just going to an actual Verizon store, I have never had issues when dealing with...

Angie was very helpful and knowledgeable. It was frustrating though because another employee kept answering our questions over her. If an employee is working the position you need to have respect and trust that they understand how the job works. Angie by far was very helpful and had all the answers I needed. It must be very frustrating to be talked over all day while trying to work and interact with the customers. Shawn I understand you are confident with your knowledge and ability to help customers but understand it’s disrespectful to both her and myself when we are trying to have a...

Quisha was the WORSE representation of tcc I have experienced. As a former employee, I knew more than she did. Then I asked specific questions, she became defensive and then 100% rude. Would not listen, only talk over my wife and I. We walked out because of how she treated us, she even asked my 4 year daughter if she had kids. (Who says that??!!) Do not got to this store. We were looking for a phone for my 9 yr son. And she was pushing us to add a line so she could get commission. Don't trust tcc, I actually just got paid from a lawsuit against them. Do...