Crate & Barrel — Local services in Northfield Township

They lie BEWARETen days ago I purchased a king size bed from the NorthBrook store. I was unable to purchase a mattress because they didn't have any available. I did pay an additional fee for inside delivery and setup was included disassembly of the old bed. The store staff assured me that their employees would do the setup and delivery. I booked a delivery appointment for ten days in the future so I could be the first delivery of the day. The store clerk told me that I would get a text message the night before as confirmation. No confirmation came. The delivery day I tried to use their internet system to see the status. All the online system gave me was the delivery was scheduled for today, no time given. I called their customer service 1 800 number and waited a little over 30 to speak to a women who was unable to tell me any information about the delivery. At 3:00 pm I get a call out of the blue from a delivery service that they will be at my house in ten minutes. Luckily I was home. A third party delivery service came but said that they do not do full inside setup because the store had not paid for it. I contacted the Northbrook store and spoke to a woman who said she was a manager. She looked up my order and said that the associate who placed my order was new and not fully trained. She said she was sorry that what I was told was wrong. I asked her what she was going to do about it and she said "nothing." "If you don't want it return it. She would give me a partial refund" So I ask the delivery service to unpack the bed to see if it is all there. We found missing pieces, no slats or mountings. So I paid $3,000.00 for a bed on the northshore only to find that the women that work at Northbrook Court Crate and Barrel do whatever it takes to make a sale, including lying about services paid for and products...

We're now over 5 months since my partner and I ordered a couch from Crate and Barrel that was initially estimated in January. There was delay after delay after delay, and customer service was terrible about staying in contact in a timely fashion. We were given what they called a "temporary discount" on our couch, only to be told we still have to pay the amount that was discounted and that it was "never a guarantee." For all that we've had to deal with and having to reach out to customer service OURSELVES to finally get some answers, when it was not our job to stay on top of things as we were not the ones building the couch, the discount already was not enough in my opinion. And then to say it was only a "temporary discount" is genuinely the most preposterous thing I've ever heard in my life. What kind of business gives a customer a discount, just to then revoke it? I've never dealt with such a terrible business with such a terrible business practice. And the customer service people we were in contact with (Shannon D. and Catherine) were either the most emotionless people with no empathy for others or ability to understand a customer's difficult situation, or they were just straight up AI, as it's difficult to believe an actual human being could respond to our messages in the ways that they did.

We will not ever be doing business with Crate and Barrel again, and I will make it a point to dissuade anyone I know to not shop there as well. How they are even still in business if this is how they treat their customers, is really beyond me. Shame on Crate and Barrel, and as a business you should be embarrassed to know this is the kind of service you provide and the experience you give to a...

Today I had the most lovely experience at Crate & Barrel at Northbrook Court. A special shoutout to Chris, Mary Lynn, and Olivia for amazing customer service and styling help. I came in with little direction and a short time frame (moving into apartment within 1 week). Everyone banded together to help me get set up for my first apartment. I left with a rendered layout of my apartment, all my furniture purchased, and all of my dining ware. I felt so heard throughout the whole process. My preferences were listened to and valued even if they were particular. The best part is that my mom and I had so much...