O'Reilly Auto Parts — Local services in Norwalk

I would give 0 starts if it would let me. Stopped last week to buy a alternator for an Jeep YJ. Explained that I had not checked it out yet and wanted to make sure I could return the alternator if not needed. Was told as long has I don't install it, would be fine to return. Turns out I did not need it. Yesterday I stopped to return and was basically accused of trying to scam them!! They said the alternator was not theirs and that it appears to be an online alternator. I had never even opened the box! After 10 min of back and forth the employee made a phone call and said I would have to bring the jeep into the store and prove that I didn't install the alternator!! After 40 min drive I arrived back with the Jeep. He inspected and finally accepted the return. There are part numbers on the alternator, and was told no one scans that part number just the box. Hard to believe they have no way to check the refurbs themselves. Then went on to say, could have been some mix up at the DC?? Worst experience ever dealing with an auto parts store. Maybe they should check the parts that get refurbed before selling to a customer. ...

I am so glad orilley is finally open. They always have the parts i need and at good prices. Not to mention they know there stuff. If your on the hunt for a fix for your car this is the place. Every time i go here i make suer to ask to talk to will. This guy knows his stuff. Hes very knowledgeable and knows what he's talking about. Ive ben going to autozone for a few tears now and they have not once ben able to give me a repair solution on my car. After talking to will for 10 min he new exactly what was wrong with my car. Told me some repair solutions and now my car runs better than it has ever. And he's always polite and pleasant to talk to. Always smiling and happy. Really makes you feel welcomed there. Un lime most part stores. Thank you oreilly's and a big thank you to will. Keep up...

Stopped in to pick up my part I ordered the day before. Dylan put his energy drink down and got up out of his chair. Asked what I needed told him , he looked it up and said 20.99 I said it was 18.99 yesterday he said it's 20.99 today. He went to locate it of course he could not I said did you check your ordered merchandise he did not, he went to the back again came back nothing. I asked if he checked it in he didn't know. ...