Norwalk Tobacco and Vape LLC — Local services in Norwalk

I went to yesterday to purchase 5% nic, i explained that to your employee. I finally pick out the kind i want and he starts asking me questions that i wouldnt know the answer to, i told him i want 5% nic and he starts asking me about do i want 35mg or 6mg, well i never had this problem before as vape stores are supposed to hire people who understand what the customer is talking about or even actually answer the question when i ask what percent of nicotine is that? And he tells me 60% even tho 6mg is only 0.6%, i explain to the guy this is not what i asked for but he kept talking over me that it is what i asked for. It could be my bad for not knowing the difference of mg but i did explain to your staff 5% nic doesnt come in huge bottles and he tried to force me otherwise, now i have this bottle of vape juice my friend opened in the parking lot (bc she wanted to smell it, don’t worry i screamed) that i cant return and your employee costed me out of money and you out of a returning customer. The kid looked 15 anyway, and shouldn’t have been fighting with a customer who obviously knew more than him. I wouldn’t come here if you actually want the item...

I’ve shopped at Norwalk Tobacco and Vape LLC multiple times, but my experience has consistently been frustrating. The final straw was being quoted one price for an item, only for my girlfriend to be offered the same product for $25 less a few hours later. This inconsistency is unacceptable.

They also routinely rush through checkout and refuse to honor discounts, promotions, or refunds, often saying they’ve “already pressed the button.” On top of that, the owner, who is rarely on-site, does not speak English well and is consistently unhelpful and unprofessional when present.

Between the inconsistent pricing, refusal to honor promotions, and poor customer service, I will not be returning and would strongly caution others from...

Lots of choices. Usually have most things in stock. Friendly staff.My ONLY complaint is that you have to remind them of their Monday promo and last time I was there I was trying to use my $5 off and the kid saw the money in my hand and cashed me out before I even handed him the money or finished typing my phone number in for the discount. Then wouldn't fix it because "he already hit the button". Slow down. Pay attention. Yeah its only 5 bucks but 5 bucks is 5...