CVS — Local services in Norwich

The pharmacist at this location is absolutely terrible. The way he treats paying customs (when) he picks up the phone is disgusting, the chip he carries on his shoulder is so unnecessary and certainly not professional, how he HANGS up after telling you he refuses to fill your medication and you’ll “have to get it tomorrow.” Sorry ERIC, but I just had surgery to remove CANCER and I have 20 stitches, so the LEAST you could do as a “health care professional” is fill the script my doctor sent over 6 hours ago! Mind you, this is ibuprofen 800, not a controlled substance. I will be moving all of my own prescriptions, as well as the 7 my Nana gets monthly and any future medications my kids need to a pharmacy that has staff that actually CARES ABOUT THE HUMANS THEY’RE PAID TO SERVICE. I will not let this one slip by, I’ll by calling the corporate office tomorrow and speaking with the pharmacy manager so they can listen to the call and fire this clown once and for all. Sadly, they likely won’t as they’re short...

Until they fix the pharmacy, I’d recommend going somewhere else.

Since they made the the decision to half their pharmacy hours it’s been absolute chaos no matter the time you go. Drive through always has at least 3-7 cars waiting, inside line is 7-15 people long, phone ringing with at least 4 people waiting for them to pick up. When I call I spend at least 10-15 minutes waiting for them to pick up. If something is wrong with your prescription they literally don’t have the time to call you about it. The other day someone forgot to put in the system that my schedule II medication was even in process, let alone filled and had been waiting for me to pick up.

I know it’s not the pharmacy staff’s fault, it’s the company’s fault, but it’s incredibly frustrating. They just used to have 24 hours to do their job and now they have half the time to do it. Something...

Bad service. I am about to pick up my medication. It was 1:22 pm and the pharm tech keeps saying that "we are about to close". ALL she has to do is run my med so i know how much will i pay but she said its going to take 5 mins and they are about to close. I looked at the clock and it was only 1:24 pm, their lunch is 1:30 pm. So basically she has 6 minutes but she prefer to eat early rather than giving the medication to a patient who badly needs it. Girl, dont work in healthcare if you dont care. She did the same thing to an old lady in front of me, in which it was only 1:20 pm when she was talking to the patient lady and saying "we are about to close". This pharm tech was dismissing our questions. I totally understand the need to take a lunch break but you have 6 minutes to address a need which is part of your pay outside...