Advance Auto Parts — Local services in Norwich

Poor Customer Service, Jaqueline, Steve, Leslie, were all present. I went in to get some caps for tire valves, Steve wasn’t present until later, But, The ladies were, Apparently it took both employees to look up a part, I politely excused myself and asked what section could I find the caps in, Jaqueline responded and pointed, Ok.. I went back to front to purchase, After about what felt like ten minutes of waiting, both ladies walked back up from back and went straight to computer, not even acknowledging the fact I had been waiting to be checked out, Steve walks in with a white gentleman who seemed to be getting serviced, whom btw was in observance of their actions, I stated this cause he politely said excuse me, and apologize because he was rung out first, Steve only informed me that someone would be right with me, But he instead went and found whatever the man wanted and rung him first, I thought it was rude on All staff behavior because obviously I was standing and awaiting to be helped and it took for an outsider to be observance of their behavior and apologize to me, I stated to the customer, well at least your sorry but I truly don’t think AAP employees even realize their attitude or actions in what just occurred, That’s how much they mist get away with this, Cause to them they didn’t realize or thought this kind of behavior would go unnoticed ...Customer Service should be priority and not overlooked. I will not be returning to this location because of this. Do better or give a training on Customer Service and how to acknowledge and treat others,...

I would give no stars if possible also the manager Dylan has an awful attitude and seriously need to get better customer service skills Stay far away from advanced auto in Norwich 🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️ got given the wrong part the manager had a horrible attitude the second I walked up to the desk and said there’s 2 issues the first one is that the box is ripped which happened when we opened it by accident and he said so I can’t re sell it okay but you gave me the wrong part it would not be an issue if I was given the right part which is a $100 part the box is literally not my issue the second one was that my grandfather purchased it so he had to be there which was awful because he was an hour away I did end up getting the right part after wasting 2 hours of my time and spending $150 in gas smh that $100 part turned into $250 for a mistake that is there job to give you the right part they were awful and didn’t do anything to right the mistake in my book it costed me twice as much for the mistake to be fixed 🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️ I’ve talked to other customers that have gone to different locations and never got told there’s an issue with the box...

I purchased an alternator at the Norwich ,CT store last week and installed it. The first time I turned on my headlights the charge or battery light came on. I then called the store to make sure they would have a new one on hand and they were nice enough to at least do that. When I went to the store with the part and my receipt I was told it had to fail their test for them to replace it. I don't think they put a load on it when they test it because they said it was good. I checked it with a voltmeter myself on the car and the voltage drops out when there is a load like the headlights on it. I also checked the belt tension. I had to show them a video of my charge light on and then settle for a lesser 90 day warranty for them to exchange it. I installed the second one and viola....problem solved. I have installed at least 50 alternators in my day and have never had a problem like this. I will never buy a major part at Advanced again. The only redeeming quality was their staff who did what they could while bound by...