Rally House Rookwood — Local services in Norwood

My mom purchased a dog jersey at Rally house for Christmas (I was with her so I know she bought it there). Upon donning the Jersey on my dog, it was much too small. I removed the tags or receipt as I thought I would keep it. I wanted to exchange it for a larger size at this Rally house and a manager said I could do that (without tags or receipt) but they didn’t have a larger size. So, I looked at multiple other rally houses but no one had them in stock (they had smaller sizes but not larger sizes). I went to other rally houses to try to find a larger size but they were all sold out. So, I returned to this Rally house and tried to exchange it for something else since no one had a larger size. I understood that it may not be possible and was prepared to be told such. When the manager came to the register to help me, she asserted that they have never had that kind of dog jersey and then would not grant an exchange. It’s fine that they wouldn’t do the exchange. But, I am dissapppinted that when I explained that they did, in fact, have the jersey (they just didn’t have a larger size) she dismissed me and said no they didn’t. I was literally in that store speaking wtih another manager a week prior. She insisted that the dog jersey wasn’t even from a Rally House at all. I understand that the jersey couldn’t be returned but the way she treated me was disappointing to say the least. She treated me as if I was crazy or trying to make a faulty return. She also disregarded what another manager told me as if my experience never happened. I am very reluctant to go back because I no longer feel comfortable interacting with the staff. I hope my experience was a one time incident for this manager, otherwise there are many others who feel dissapppinted and possibly even a bit gaslighted. Her behavior was not good...

Placed order, received confirmation of order and credit card was charged same day order was placed. Received notice that order had shipped, but after checking every day for the tracking status and no info was available, I called customer service and was told to wait ten days and if I don’t see any tracking info, or receive the order, call them. Never received any tracking information so after two weeks, I called customer service and asked for a refund which they did give me a refund, but could offer no explanation why the order was never shipped. Then they subtracted postage from my refund so I had to call them again to get a full refund....

The experience was OK in that I found a shirt that was similar to what I was looking for, I know the Cutter & Buck brand is a high quality and the shirt fit well at the game and was comfortable.

I had not bought a Bearcats logo shirt in a while and due to weight loss I needed to get a size that looked good. This I accmplished.

But I will say I was dissapointed that the price was not posted nor was it on the label. I had to take it to the checkout and I was anticip[ating the price would be lower. I had run out of time to buy a shirt and would have liked to have found a...