Watson Appliance Inc. — Local services in Oak Park Heights

The Watson staff and technicians were responsive, professional, and kind throughout the entire process. I was a particularly difficult customer because I was going through the warranty process for my appliance. Watson was so kind and withstood my frequent tantrums during the process.

All of the staff and technicians were the absolute best and a real joy to work with. Kelly was so communicative about everything going on. Our repair was through a warranty company which adds some complication to the process. Kelly did such a great job making sure that I was up to date on everything & was able to schedule this major rebuild at a time that worked best for all of us.

Brent was (by far) the greatest technician I have ever met for any repair purpose of any kind. He showed me what was wrong and explained it expertly so that I had an understanding. He also showed me the really cool app he has on his phone to help with the diagnostics. I had a minor issue (that was not Watson's fault) after the repair. Brent was back at my house the next morning! I can't believe how fast the turnaround time was. He genuinely cares about his customers & wanted to make sure all of my questions are answered.

I can't say enough good things about this company. They are the only place I will ever call the next time I need service. They are a family business with a consumer-embracing culture. You don't find that very often, nowadays.

Thank you Kelly, Brent, and everyone else. You set the gold standard for what appliance repair service should be and I am grateful to have had the pleasure of doing...

My Kenmore fridge / freezer quit cooling, so I tried calling the Kenmore place at Maplewood. No humans will talk to you, and no one could come for 3 WEEKS! So I called a local place that does not service my brand of fridge, and they recommended Watson Appliance.

A real person answered the phone and she was very kind. There was already a technician in my area, so I only had to wait 2 hours (instead of 3 weeks). And he was polite, professional and knowledgeable.

The final diagnosis is that my fridge is probably irreparable. Even so, I really appreciated how thorough Aaron was and how he explained all my options. They could do a diagnostic test and possibly repair the leak, but I'm ready to move on to a new fridge. I'm giving them five stars for the excellent customer service and...

My experience with this company has not been good. They came last week to repair my stove and dishwasher but didn't have parts and broke one of my burners on my stove. As far as for the dishwasher he couldn't figure it out and told me to just throw the soap packets in there. When I called to complain the manager argued with me stating my dishwasher was not working due to hard water and I asked her what did hard water have to do with the soap dispensing unit not opening but she couldn't tell me. I was told they were going to send a different technician out and as I sit here right now as the same technician asks me which parts are supposed to be replaced on the stove it just angers me sonce he diagnoised ithe over a week ago. I will never have this company return to my...