Prestige Cleaners — Local services in Oak Ridge

I went to have two items DRY CLEANED. I did not care what the care instructions suggested. I personally wanted them dry cleaned. After I picked my items up I noticed that they were extremely faded and one item was damaged. Literally shredded. The damaged item was never mentioned to me. They proceeded to put it in a garment bag and let me leave. Luckily I didn’t leave the parking lot before noticing. I paid $150 for the item and they gave me $85 because the item was now on sale online. I also tried to do a claim on the other very faded item due to them MACHINE WASHING my item regardless of me requesting DRY CLEANING services. They denied it because they keep bringing up the care instructions and saying they legally have to follow it. Ivwould think they would LEGALLY have to tell me they couldn’t provide the service I requested before making executive decision to do otherwise with items that do not belong to them. I explained to them that I asked for a specific service and if they could not or would not do it then they should have never agreed to in the first place. And the most certainly shouldn’t have proceeded to do what they pleased with my item without consent. If I was aware that they would machine wash my item regardless of the fact I requested dry cleaning services, I would not have let them service me. I was under the impression that when I asked for dry cleaning services that I would receive dry cleaning services. The other item was also a $150 item. $300 down the drain. When I asked for the contact information of someone in charge, I was told in wasn’t allowed to have it. I will be seeing them in small claims court. It has been 4 months since this happened and I just received my rejected item after personally going in for the 4th time for an update. No one has reached out at all...

I have been a customer at the oak ridge store for at least 10 years. Until recently, I was enamored with the work quality and the pleasant /efficient personnel. I could give so many examples .

One . I vest in a long, white alb for the Liturgical services at church. I had it cleaned for Easter. I went to pick it up on that Friday. As the young man brought it up from the back, I was speachless. The plastic bag was short by over a foot . He was dragging it across the concrete floor. It was getting black below the bag.

I talked with the supervisor. She sent it back for a re do. It was ready on Saturday.

Things have changed . I sent mgmt the following

"My shirt buttons up. It was delivered to me with buttons 1 and 3 buttoned. This allowed the lapels between 1 and 3 to gape open. I refused to accept it. The employee acted perturbed. She should have noticed. Her sullen and indifferent attitude was unnecessary. She should have understood and sent it back herself. It is the attitude. I run into more sullen attitudes at this store in the last 2 years..

Marxxx was a 2 thumbs up. Another manager, name unrecalled, was refreshing with her enthusiasm, etc.

What happened to your screening and training and...

Unfortunately I will have to give this place a 1 if 0 was an option that would have been my rating. I start off by saying the people seem friendly who work there and thats all i can day positive... the prices are absolutely ridiculous. There is zero justification for a 21 dollar dry cleaning charge for a long t shirt with a pocket. My wife showed me the cost of the dress she bought is 65.00 prestige charges 21 dollars per dry clean it's not worth it. I hope a new dry cleaner comes to Oak Ridge and this place just leaves. Sad to say but their prices are insane I cannot support this business. They did lose my shirt as well one time found it 2 days later thats not even factored Into this rating just an...