Gary Yeomans Ford Ocala — Local services in Ocala

Purchased my bronco on 5/17 and noticed the next day a gouge in the tire and a scraped rim. It was never disclosed to me. I even found photos in the online gallery when it was listed for sale. They claim noone knew about it, even though it had tire dressing on it as it was detailed after I signed the paperwork. Contacted my salesman who said he would contact his manager in morning. 5/19 They originally wanted me to pay for it "at dealer cost". Eli tried telling me how thick the wall of that tire is. Didn't matter in my opinion, it had been compromised and asked if he would like for a family member to drive on a tire like that. His responses were very dismissive. He likes to say "Gotcha" alot instead of ok I understand or I see where youre coming from. I expressed how displeased I was. He finally agreed to put on a new tire and cosmetically repair the rim. I agreed. Made appt. for it to take place on 5/27. Sat there for 2+ hours only to be told by my salesman they put on the spare because the rim needed 24 hours to set. Why they couldn't have just taken the damaged tire off and put on the spare when I got there and sent me on my way is mind blowing. Was told they will send a mobile mechanic to bring it to me as I live in Deland (1 hr 20 mins away) and refuse to make another trip there and back. The next day have not heard from my salesman so I reach out, he's off and says he'll have another salesman look into it. Now Im mad. Also ask for the GM's email so I can make him aware of the customer service or lack of Ive received over a tire and rim!! Still waiting on it. I begin to make phone calls, left a voicemail for April, the owner relations manager and exec. asst (no response back) call again and ask for a manager I can actually talk to and get transferred to a service manager (Charles) who's out of state and working remotly. He was kind and empathetic and said he would handle getting the mobile mechanic scheduled. Sure enough Savannah in service calls, sets up appointment for 6/3. Then I get a call from Kevin the general sales manager who also was nice and is trying to make it right. But by this point I've had it. Come to find out my rim was never even repaired yesterday during my 2 hour wait at the dealership!!!! So I was lied to and misled. He blamed it on the salesman who wasn't familiar with the process and is new. Now the guy who repairs the rim is not available but they'll "go out of their way" to get it done at Gary Yeomans in Daytona. Funny I asked if I could originally have it a taken care of there as it's nearer to my home but they stated it couldn't be billed back to them. But now it can? Huh? So now I've been rescheduled for 6/5 for the mobile mechanic to bring the repaired rim and tire. What a fiasco. Love my new Bronco but I will NEVER do business at Gary Yeomans Ocala again. Ive warned all my friends and colleagues of my...

On August 28th 2025 I took my ford f250 to get a oil change tire rotation and alignment it was a little over price but I was happy my truck was running good left the dealer got to my house the minute I got there the truck turn off I try to start it the engine turned but it wouldn’t start got off and looked on the floor and it was full of clear liquid coming down I went inside and called the dealer they were nice to send a mobile Mechanic he tried to figure out what was wrong but told its better to send to the dealer the next day I got roadside assistance from geico they tow the truck early in morning I called the dealer and asked them if they can work on my truck because is the only form of transportation I have I spoke to Brandon the shop manager he told me they would try he called me around three pm and told me they were backed up and would not be able to work on it also told me they dint work on weekends and Monday was Labor Day I waited till Tuesday spoke to Brandon again and asked him to please try to get my truck in he told me he will try again nothing the whole week pass and nothing finally on September second he called me and told me it was the fuel pump I asked him how much was it going to cost he told me $3400 I was shocked to hear that amount of money for a fuel pump so I told not to work on my truck I live on my small retirement he said okay then he call me fifteen minutes later and told me he could save me some money they were quoting me for original parts but they can only get after market so he quoted me $3000 I told to not to anything to my truck that I will send the tow truck to pick it up he said okay after I hung up with him I called two other shops on quoted me on was $840 the other $890 parts and labor the tow truck was on the way he called me twenty minutes later to tell that he sorry but the Machanic staid late and fixed the truck I go what are talking about I told you that I didn’t want for him to work on the truck then he said well if you want we can take all apart and I’ll put your parts in a box at that point I was not very happy so he told me look I’m to work a good deal for you I’m only going to charge you $2000 at that moment I was afraid if I didn’t agree something bad was going to happen to my truck I had to put that in a credit card that now I have to pay $89 dollars a month I’m on old man that I’m barely getting by how can you treat people that way I will be posting this on every platform I can find so it dos not happen any...

On 7/26, I stopped in to have my parent’s 2016 Fusion serviced before we drove it to Wisconsin. I was concerned that it might not make the road trip, having not been driven much for two years, and expressed my concerns about that with the service desk. They fit me in with no appointment which was wonderful. I was sent to “Quick Lane” where they spent roughly 40 minutes on the car, giving it a clear bill of automotive health. I was billed a reasonable rate of just under $38. We started the trip to Wisconsin Monday, I was driving the Ford Fusion and my Wife was following me in our Mazda CX-5, and all was well for about 3.5 hours. The check engine light came on and I called the Yeomans dealership for assistance. I was initially very annoyed, not knowing what the source of the problem was, because it was the exact situation I had tried to proactively avoid. Yeomans’ service staff was attentive and helpful, informing me on potential issues and reassuring me that I could continue driving to a nearby auto shop to read the computer’s code. Unfortunately the “safely stop now” icon appeared on the screen and I lost engine power. The car didn’t make it to the shop and I was stranded on highway 75, in +98 degree heat, by Arabi, GA, mile marker 92. Thankful we have AAA+. I again contacted Yeomans’ staff who helped me connect with dealerships near my location. I was able to connect with one, Five Star Ford Warner Robins, that has a Hybrid technician who could assist me. The heat was awful on the road and the tow truck driver “S&J” told us it would be two hour wait for his arrival. We explained that we had two cars. He said to drive our second vehicle to the dealership and he would meet us there. We did. When the tow truck arrived and dropped off the Fusion, Steve quickly got to work on it. He informed me that the issue was not something that could be caught by a service check because it was a faulty sensor that put the vehicle in “limp mode” to prevent possible damage to the vehicle. Steve changed out the part and we were back on our way. My trip to Yeomans was not a total waste of money and time. After speaking with them about the problem I had, and even though it was not their problem, they offered to refunded me my service charge. I am very grateful for the help and wonderful customer service that Yeomans provide today and their willingness to help me out. I would go...