The Nest Furnishings — Local services in Ogden

I don't leave reviews. My experience at The Nest Furnishings was that bad. Hopefully the following is worthwhile to any potential customers.

I can honestly say I have never been a part of a more unprofessional or shady experience in any retail store. My wife and I visited The Nest on a Saturday and spoke to a gentleman named Victor. The store recently experienced an alleged flood which destroyed much of the inventory held in the lower level of the store. Victor identified himself as the owner of the business and after we identified several items we were interested in we left our email address with him so he could follow up with us on pricing and availability.

Within a day or two I had several additional conversations with Victor where he indicated he could sell us a table that incurred some minimal damage in the flood, along with a patio furniture set that was used as a demo in the Parade of Homes. He provided pricing and indicated that because these items weren't a part of the store's normal inventory, we could pay him via Venmo rather than via a typical transaction (obviously a red flag, but it felt a little less unusual given he identified himself as the owner and the inventory was either slightly damaged or used as a demo).

The next day I notified Victor we'd be stopping by later that evening. I received a phone call from him indicating he wasn't there, but directed us to another employee (who I won't name) that we should ask for when we arrived. We engaged with the unnamed employee and he accompanied us to inspect the inventory we were interested in. During our conversation, another individual overheard our discussion with this employee and identified herself as the "real" owner of the business. She indicated Victor wasn't the owner, but rather was one of her employees. We had a very unpleasant and uncomfortable conversation with the new alleged owner and ultimately Victor was called on the phone. He showed up minutes later and we ended up in a crossfire between both self declared owners of the business. During this very tense and awkward confrontation we felt pressured to get involved, and were somehow made to feel that we held part of the blame. Rather than getting dragged into this disastrous mess of Venmo, actual store ownership, true price of the furniture, etc., we politely exited the store. What a mess!

Ultimately I have no idea who actually owns the place and truthfully I don't care. For their sake, I hope they quickly figure out how to run a business and interact with customers. Whoever the real owner was, they certainly made no effort to professionally manage the situation... oh well, I guess there's always the next customer. I have never experienced a more shady, bizarre, or awkwardly confrontational encounter in any retail setting ever. If you decide to enter this place, consider...

First, we were told it would take 8-12 weeks to come in which is understandable. Once the 11th week hit and I hadn't heard anything yet, I called to check the status. Apparently it had just come in, but after picking it up and seeing it, it appeared they had it for longer than half a day like they claimed. I had to call them to find that much out. Second, they asked to know when we would be coming and I told them the exact time. The person there didn't know anything about us coming and had to figure out which couch was ours. Finally, he figured out it was in back and told us to pull around to the back of the store. When he opened the doors, our couch was there but completely unwrapped and staged for pictures. I was not informed prior to ordering this couch that it would be unwrapped and have pictures taken of it. I did not give permission for my brand new couch to be manhandled during COVID nonetheless. I asked the employee why it was unwrapped and he didn't know. We asked if he had anything to wrap it back up with to move it and he couldn't find anything. So we had to shove all the cushions inside the car and use the one moving blanket we did bring. Luckily we only live a few miles away. I spent a fortune on this couch, that's why this was quite disappointing. I left a nice brief review, only to get a call immediately after it was posted asking me to take it down. I told them my concerns and they said they inspect it for damage first so we don't damage it and say it came that way. They said they do this even when they deliver it to you. If that is true, then don't expect them to package it back up, or provide any moving materials, inform you beforehand of their process and that it will be opened and to come prepared. So if you waste your money here like I did, bring moving supplies. There was a miscommunication or no communication involved around our pickup as we were told to pick an exact time to come even though the one employee who was there knew absolutely nothing about us. No money back was ever offered to...

Great sofa from John Michael Designs. Nest Furnishings is really nice to you until you've purchased a piece of furniture. They have your money, no longer need to kiss your behind, right? I have been inquiring for help on how to order replacement covers for my sofa chaise ends for over a week (the zippers broke) No one answers the phone or texts. I then decided to message on Facebook where it shows they've read every single message I've sent. Not one response. I had to contact the manufacturer directly who thank goodness referred me to a different store nearby that will help me. I do not recommend this store due to poor customer service. AWFUL, AWFUL, AWFUL. And yes, I have screenshots. UPDATE: The owner of nest furnishings finally did respond after I left this review. Had some questionable interactions when it came to customer service. Zipper was fixed. I paid for it because I was never looking for a handout. All I needed was help and to be pointed in the right direction. The owner never actually uttered the words: I'm sorry. She refuses to be held accountable for looking at my messages and leaving me on read for over a week, no one answering their phones or texts (business line during business hours). She did however send me quite a laughable email because I had forgotten to take this review down. She threatened to respond publicly to my review (gasp!). I asked for an apology for what they did wrong customer service wise and I would take the review down. Instead she responded to the review. Yes, I have screenshots of those emails as well. Dont worry, Corinne, I just added those. She also mentioned in her response that I contacted them after hours. Just look at the time stamp on those messages I sent. I highly doubt business hours end before 3:22pm on a Friday. If you're going to flat out LIE, at least be smart about it. So moral of this avoidable long story: the sofa's great, just buy them elsewhere. All I needed was a little help pointing me in the right direction and an...