Avalanche Print Co — Local services in Oklahoma City

Worst service and also customer service I’ve received in quite some time. I never write reviews but the constant interrupting I got when trying to explain the situation of what I was dealing with, the excuses, and the lack of effort by the entire team and staff to get my order prepared is terrible.

I was told last Thursday on the phone that I’d get the proof that day or the next for my 4x8 banner and sent the documents while we were on the phone for him to review even. Fast forward an entire week to the following Thursday and after making 3-4calls since then and also emailing to get updates, I finally get a request to access the document. I have a business to run, as do they except for mine wasn’t being taken seriously. A little communication to let me know they’re busy or that it’s going to be pushed back a few days or literally anything would have sufficed but the fact that I had to call to hear anything and when answered only received excuses, terrible attitudes and horrible customer service, and no action until 6 days after the initial call, I think it’s absolutely absurd giving me the run around on poor management and poor communication like I’m the one that did something wrong. If I ever gave someone the customer service I received and constant excuses I kept getting, I’d be on the receiving end of this message and review because customer service is everything. Taking my business elsewhere and want nothing to do with this company. I suggest everyone that reads this does the same. Do not call me to get my review taken down. It’s a well thought out and deserved review I plan...

Got to take some time out of my day to come over here and say that Neil and Chad have gone above and beyond on a tricky, detailed puff embroidery Celtic Throne hat, on three successive orders, that everyone loves. I’ve done these types of hats before and have researched a lot and I don’t think anyone else could pull it off, but they did, and they’re local. Showed me around the place too and they’ve got some great equipment. And just really enjoyable to work with in person and over email/the phone. They know their stuff and the reasons behind why embroidery or screen printing/etc. works the way it does....

These guys are incredible. Ryan gave me a final product better than I had hoped for in the first place. Their craftsmanship is top-notch. I appreciated all of their input and professionalism. No team is better. Thank you, Ryan and...