Breakaway Indoor Playground — Local services in Oklahoma City

Fun - but definitely a work in progress. We won a birthday part here during one of my child's school fundraising events. The facility itself is nice, big, new and clean (granted it just opened). The kids had a ton of fun and I did not hear any kids complaining of being bored, so from their point of view this place is great. From a parents point of view, its rather awful. Upon arrival many of our guest were told that the facility was "at capacity" but since there were with a birthday party, to go ahead. People kept piling in in droves after this. The facility itself was clearly over capacity and I imagine violated fire code. They wouldn't know if there were over fire code as they did not have a clue how many people were in the place. The check-in process is awful and I imagine the majority of people just walked in without checking in, signing waivers or paying. There is no security in or out of the place, any adult could have easily walked out with a child that did not belong to them, It's a lawsuit waiting to happen. I see other reviews mentioning that someone had a lost child, even if a child is lost among the jungle gym, there should be peace of mind knowing that the child could not leave the facility, this peace of mind does not exist yet. Another issues, is that there is no monitors or security in the jungle gym itself. The day we were there I saw a group of adult women all pile down the large purple twisting slide at the same time. Another kid who was probably 11 or 12, was pushing people down the other slides, and at one time had taken the play cash register from the play market and was sliding it down the slide. This kind of stuff went on all day with no intervention from staff. There is also a small kids area, which has a sign showing it is reserved for 2 years old and under, however since this was left un-monitored, bigger kids would come running in and out of it constantly. On the flip side, my 2 year old was able to navigate the entire jungle gym by himself, and he had to a few times because I lost him several times. The biggest point of concern is the foam pit, again with no monitor there it would be very easy for a small child to jump in and then be trampled by other kids, every time I lost my kid that was the first place I went to make sure he wasn't. He love's foam pits, but even her was smart enough to realize he didn't stand a chance with the 30 other kids crammed into a 15 by 15 pit. I understand this is a new business, and obviously a new business model (because it is greatly untested), so hopefully all the kinks will be worked out before someone is seriously injured or goes missing. I will say that all of the staff were friendly, and they were able to host a birthday party without to much trouble, I wouldn't mind a return visit once they get all the issues under control and reduce the occupancy to about 35% of...

✨Update✨ After a phone call with the husband (owner), an email from the wife (owner), & response to this review.. I took it to my husband for us to discuss if the membership (that we’ve had before) would be worth it for our family due to their policies and our specific dietary needs. We decided that, even though it’s inconvenient for us and we didn’t like the comments from the staff that day, we’d try purchasing a membership and see how it went from there. If all went well, I’d remove my 1 star review.. I mean, we’ve literally been going here for 6 years.. 1 hiccup/misunderstanding could be navigated.

WELP, was I wrong. I showed up, with kids in tow, and notified that I’ve been BLACKLISTED 😂

Like, me.. of all people and also completely opposite of their feed back. I tried emailing to see if it was possibly a mishap.. no response.

Follow all rules and ensure “they are the right fit for you” and don’t leave a 1 star review.. even if you’ve spent a lot of time here, money here, & word of mouth to support this business.

Word of mouth goes a long way.. and hey.. now my mom group gets a laugh that RAYNEA?? has been blacklisted.

Oof 🤣

….. I’ve been attending breakaway for 6+ years now. Overall have enjoyed our experience with the play space.

As of right now, I will no longer take my children here. I’d rather drive to We Rock the Spectrum in Yukon that is super accommodating to their customers.

If your family has dietary restrictions, you are the minority here and will be treated as such. They do have snacks provided and you can order in pizza to be delivered. You can also eat that pizza inside the facility. BUT you can not bring in food or eat outside in the car and reenter.

I’ve been doing “car picnics” with my oldest when we come here once she was off baby food. I did not understand their policy (and quite frankly do not agree with it) so once we came back in to do our last 30 mins of time we were informed about the policy and that we would have to repay.

My kids were loudly upset/crying. Sure, not the funnest thing to hear, but hey.. they are kids that just got told focus on your food so we can go play and now you can’t go play.

Welp, the staff decided that it was ridiculous that my children were upset and chose to talk about them in a very unprofessional and distasteful way. Including the manager. I had forgotten my coffee with all the chaos of trying to leave, so that was awesome to walk into.

Ive spent a lot of money here.. my kids enjoy the play place, the owner seems kind.. but the food policy is wack and is completely unaccommodating to children that can’t eat pizza and I also won’t involve myself with staff that will talk negatively about me or...

We've loved Breakaway for the most part, but we've run into so many issues lately. If you have younger (or smaller) children like I do, you really have to watch them at all times, which can be hard considering it is a pretty large place. My kids have gotten cornered and pushed, and it's usually by much larger kids. I understand you are responsible for your kids, but if you don't want to deal with larger kids picking on your little ones, don't bother going. I will say it is very clean though.

Edit since I can't reply to the owner's response:

I appreciate your response to my feedback today. I want to emphasize how much I've loved the opportunity to be one of those parents who gets to play with my children at your facility. If you go back and review camera footage from all the times we've been there, I'm usually getting to play with them. We love going down the slides together, and I love going to the places I can fit in, haha. Today was not one of those days. I was working on an assignment from school, but if you watch the footage, you can see that I looked up frequently (way more than the verbal check-ins require) to check on my children. I've seen them get shoved around by bigger kids frequently, and I have never brought it to your attention because I saw it as an opportunity for them to learn how to handle conflict. When the boys approached me with any issues, I would say that they can either use their words or walk away. They usually do really well. When I was called up there and you let me know what happened, I was shocked. My son has never reacted that way before. I wasn't exactly given an option to figure out what happened, you said "when this happens, we request that you stay with them or leave." Had I known the other child was 9 years old (both twice my son's age and size) and that he wouldn't let my son out of the foam pit and that he and his sister had been picking on him before that, I would have mentioned something to you. I have been working with my boys to teach them how to handle conflict on their own. You even mentioned yourself in your response to my review that you get frustrated that other people do not supervise their children, but it's your business...what is stopping you from doing more to force parents to do that? Regardless of whether Breakaway is a licensed childcare facility or not, an establishment that caters to children has a duty to ensure their safety and well-being. While I understand that busy days present challenges, it is not an excuse. You can lower the capacity threshold if this is an issue, right? Moving forward, I would just earnestly request you to reconsider your approach to addressing...