DHS — Local services in Oklahoma City

Dropped off some paperwork/verification for a client. The staff were friendly and welcoming. There was no wait.

However, I brought with me over 200 pages of verification that had to be scanned to the caseworker who works from home. Unfortunately, the scanned images were illegible. The caseworker is going to try to get ahold of the hardcopies. My elderly client is desperate for these services, so I'm hoping that there is a good resolution and that we don't have to start over collecting the paperwork/verification, which took over a month to obtain.

There needs to be a better system to make sure this doesn't happen again. Perhaps the person imaging the verification needs to look through scanned files to make sure everything is...

Give zero stars if could have was on hold for two hours after it said I had 90 minutes before I could speak to someone. Then after the 90 minutes I was told to wait was then told I had 44 minutes left. Can't have 44 minutes left after waiting 90 minutes to begin with. My snap gets renewed every six months but this month they weren't on there which hurt us cause I had to renew it but didn't know because I never got anything in the mail or text or email. Needed to talk to someone but not waiting have the day to do that especially after I was told 90 minutes then doing that only to be told I had to wait another 44 minutes is...

A homeless man came in to use the bathroom. He came to the counter and told the lady he needed toilet paper. She went to the back and told personnel then came back to the front desk. Several minutes passed and the man asked again for the toilet paper. She replied it might be hours before they can fit it into their schedule. Couldn't someone have just given him a roll of toilet paper from the ladies Room or from their storage Room? I had some Kleenex in my bag and gave him those. Disgraceful to treat a human...