JJ Kelly Bridal Salon — Local services in Oklahoma City

My review is a -0: On Oct.31,2018 my friend and I decided to go and look for wedding dresses for myself, we decided to go to JJ Kelly’s! I was given an information card to fill out and it asked me sooo many questions, I was told I had to fill out before I could look at any dresses. Jane was my sales person and she mentioned to us we can take pictures of the 2 dresses you absolutely love at the end and that she would have to go into the dressing room with me to try on the dresses we weren’t given a piece of paper with their policies and no other instructions were given to us as she was telling us she would look at both of us head to toe I got the vibe that she felt I couldn’t afford any of their dresses, from the beginning she was talking down to us, at this point I already felt like maybe it wasn’t a good idea to come into this please, as we are looking at the dresses she would make very strange rude remarks, I went ahead and picked out 2 dresses to try on, I tried the 1st one and my friend that was there said let me show you the back of the dress it has a pretty long train and she took of picture of it, well Jane got very, very upset and proceeded to tell us NO,NO pictures we have to follow the rules and the rules are I will take the pictures at the end we told her oh sorry we misunderstood you , she was very rude and not only that she continued to chastise us for not following the rules! As I am walking back into the dressing room she continues to tell me we have to follow the rules and she requested that I make sure my friend understand that as well! Both my friend and can understand and speak English I think it made her upset that we spoke Spanish from time to time therefore she said “Can you please make sure your friend understands no pictures” and I told her she understands English and she said “Oh good so I guess we can all 3 speak a language we can all understand”!! At that point she continued to get out of control with her comments, and I told her very politely that I didn’t want to try any more dresses and that I really didn’t appreciate the way she was treating us she said perfect no problem we have to follow the rules and as I was taking trying to take the dress off she stood outside by the dressing room leaving the door open and I said could you please shut the door so I can take the dress off she went ahead and came into the dressing room and watched me take off the dress, she continuously kept looking at both of us head to toe and escorted us all the way out the front door still chastising us about following the rules, I then requested her to please give me the name of the owner and to my surprise she said” I am the owner”!!! Wow I was at a loss for words and told her how disappointed I was and the only thing that came out of her mouth was we have to follow my rules. Ladies I recommend that you STAY AWAY from this place don’t waste your time and money at...

I would rather give this place no stars. I planned an entire day for my sister-in-law-to-be to try on dresses at different boutiques. JJ Kelly is where my MIL and my SIL-to-be's mother both found their dresses 30 years ago. We had high hopes. From the second we walked in the door, it was the most awkward and awful dress shopping experience ever.

My sister-in-law was unsure about how much she wanted to spend and she initially wrote down a really low number on her questionnaire. When she was worried about the low number, we assured her it was okay she could still try whatever dress she wanted on and decide if she wanted to spend more or not. Upon our assurances we were basically told that she should not try dresses on above her budget because "they've been doing this for thirty years and don't want her to be disappointed when she can't afford it". Maybe I'm crazy, but as an adult I think it's the brides choice to decide whether she can or cannot go out of her budget. I've never heard of a sales person discouraging spending more on an item.

For the duration of our visit, we were spoken down to, or not spoken to at all. When we asked the prices of dresses to write down for my sister in law we were either ignored, or the sales person was exasperated in telling us. The lady(who I found out later was the owner... sad) spent more time trying to upsell with accessories my SIL had no interest in than she spent listening to what my SIL wanted in a dress. The amount of times we heard about the 30 years the store had been open was much more that the zero amount of times we were offered any hospitality.

We went to a few appointments that offered champagne during the boutique shopping experiences, which is a nice touch. I find to offer champagne only once a client has decided to buy the dress in front of other clients still shopping is tacky.

I do not recommend this Bridal Salon at all. I think they have forgotten they are the ones selling the dresses. The 30 years experience doesn't make them better than their customers. I have been to Kleinfeld, Patsy's and many other bridal salons and have never been treated so unworthy of a salesperson's time. I have no doubt that JJ Kelly's was once a wonderful place to buy a dress, but things have obviously changed. I hope our awful experience was a one time thing, but it was bad enough I wouldn't recommend it. I didn't initially want to leave a bad review but I don't want other brides to have bad experiences!

The next one we went to in Edmond was pleasant, fun, relaxed, and hospitable not to mention the dresses...

I first encountered the bridal experience 11 years ago when my oldest daughter was to be married. JJ Kelley was our second stop. I knew they carried higher end bridal choices and so our expectations were such. After making an appointment, my daughters and I, her sister and the bridal party of 3 young ladies arrived only to be greeted with a look as if we had made a mistake, could not have intended to be in this store, and basically ignored until someone stepped up to reaffirm that indeed we had an appointment. We were asked about a budget, and when we said that it was between $3,000 and $4,000.00 we were immediately shown dresses on sale and below our budget. Now, remember this was 11 years ago, and I’m sure prices for gowns have increased, but we were treated as if we could not afford our price point. We took it upon ourselves to look around and look for a dress that suited my daughter taste and even that choice was met with a sigh. ‘This process was more than upsetting but determined this was going to be a “one stop shop all” we picked out dresses that were totally unexpected but beautiful for the bridesmaids. The experience was most upsetting to my daughters who worked in high end retail part-time while in college and so they totally mortified by the treatment by the staff. That being said, my husband and I returned to look for a dress for me and not surprisingly I too could only sense that I was not welcomed. So off to Dallas I went, found the perfect non-mother of the bride dress and the wedding at the History Museum went off as the caterers from Cheevers said “was the best wedding reception ever”, I only decided to write this review today. I have a friend who died suddenly last year and her daughter is engaged to be married and has asked that I help her with her wedding plans... down to helping her pick “her dress” for her special day. Guess where we will not go to pick a dress.... you guessed right. Honestly, I guess if you are not the right “pedigree” you don’t belong there. I am originally from California, and I can honestly say that I never encountered such disrespect while simply shopping. My hope is that the atmosphere or climate has changed. Embracing every bride for their special day should be the...